Evelyn Conklin
Lansing,MI
Summary
Professional and detail-oriented specialist with a strong background in account management, customer satisfaction and regulatory compliance. Proven expertise in navigating complex inquiries, performing financial risk assessments, and maintaining high documentation standards. Adept at conflict de-escalation and dedicated to delivering exceptional service while meeting strict industry KPIs.
Overview
12
12
years of professional experience
Work History
Customer Care Representative (Collections)
Coast Professional Inc.
Hybrid Remote | Dimondale, MI
10.2025 - Current
- Assist clients with inquiries and resolve issues efficiently.
- Collaborate with team members to improve service delivery processes.
- Draft formal settlement and resolution contracts, ensuring all legal and company-specific criteria are met before finalization.
- Perform detailed financial risk assessments to negotiate and implement sustainable resolution agreements.
- Process payments over phone and set up recurring drafts.
- Maintain high-volume client portfolios using CRM software, ensuring 100% data integrity and adherence to strict documentation standards.
- Educate clients on complex regulatory requirements, policy compliance, and available options to ensure informed decision-making.
Independent Contractor
Amazon Flex
Lansing, MI
02.2023 - 10.2025
- Received daily delivery instructions and route assignments from dispatch.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained accurate records of goods delivered.
- Adhered to strict safety and inspection protocols for vehicle and property maintenance.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Sales Consultant
Verizon Wireless
Okemos, MI
03.2023 - 02.2024
- Trained junior sales staff on techniques for improving customer service experience.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Presented top-down solutions for bundling products or services based on customer needs.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Delivery Driver
Domino's Pizza
Lansing , MI
03.2021 - 04.2023
- Managed time sensitive delivery routes while maintaining 100% accuracy in financial transactions and record-keeping.
- Adhered to strict safety and inspection protocols for vehicle maintenance and property security.
- Resolved customer inquiries and complaints on-site to ensure a positive brand reputation.
Lead Line Cook
Fidlers on the Grand Restaurant
Lansing , MI
02.2020 - 10.2020
- Directed kitchen operations and staff to ensure high-quality service and strict adherence to health and safety regulations.
- Managed inventory levels and supply procurement to maintain consistent stock and minimize waste.
- Coordinated with management to identify process improvements and evaluate team performance during high-volume shifts.
Sales Manager
TNJ Fireworks
Grand Rapids , MI
06.2014 - 08.2020
- Led daily sales operations and supervised staff while implementing process changes to streamline department workflow.
- Developed pricing strategies to maximize profitability and conducted client consultations on products and services.
- Trained and mentored junior sales personnel to ensure target success and professional growth.
Assistant Manager
SUBWAY®Restaurants
Lansing, MI
12.2018 - 03.2020
- Supervised daily operations, including staff scheduling and task delegation, to ensure 100 % compliance with company policies.
- Managed customer inquiries and resolved complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate sales records and transaction data using POS systems.
Education
High School Diploma -
Lansing Community College
Skills
- Detail Oriented
- Time Management and Punctuality
- Adaptability and Flexibility
- Multitasking and Organization
- Regulatory Compliance
- Empathy and Authenticity
- Risk Assessment
- Inventory Management
- Conflict Resolution
- Team Collaboration
- Direct Sales
- Meeting and Exceeding KPI's
- Interpersonal Skills
- Customer Relationship Management
- Database Management
- Active Listening
- Financial Negotiation
Timeline
Customer Care Representative (Collections)
Coast Professional Inc.
10.2025 - Current
Sales Consultant
Verizon Wireless
03.2023 - 02.2024
Independent Contractor
Amazon Flex
02.2023 - 10.2025
Delivery Driver
Domino's Pizza
03.2021 - 04.2023
Lead Line Cook
Fidlers on the Grand Restaurant
02.2020 - 10.2020
Assistant Manager
SUBWAY®Restaurants
12.2018 - 03.2020
Sales Manager
TNJ Fireworks
06.2014 - 08.2020
High School Diploma -
Lansing Community College