Evelyn Downs
Hot Springs,AR
Summary
Dedicated customer service professional with proven skills in problem-solving and effective communication. Committed to delivering exceptional service and enhancing operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Returns Associate
TJX Companies
Hot Springs, Arkansas
08.2025 - Current
- Organized return area to enhance accessibility and operational efficiency.
- Addressed customer inquiries promptly, delivering exceptional service.
- Maintained current knowledge of promotions, exchange guidelines, and payment policies.
- Educated customers on return policies and procedures for improved clarity.
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Front of House Employee
Chick-fil-A
Hot Springs, Arkansas
01.2024 - 07.2025
- Delivered exceptional customer service in high-pressure food environment.
- Trained new employees on operational procedures and standards.
- Accurately communicated orders to kitchen staff in a timely manner.
- Resolved customer complaints with professionalism and efficiency.
- Managed phone inquiries, taking reservations and answering questions.
- Explained menu items, processed orders, and served food courses as instructed.
Child Care Helper
YMCA
Hot Springs, Arkansas
06.2023 - 01.2024
- Supervised children during activities and ensured a safe environment.
- Supported children's development through engaging educational games.
- Maintained cleanliness and organization in play areas.
- Communicated effectively with parents regarding children's needs and progress.
- Monitored behavior and provided guidance to resolve conflicts.
- Maintained accurate records of attendance, meals served, naps taken, diaper changes.
- Assisted with potty training of toddlers.
Education
Lakeside High School
Hot Springs, AR05-2026
Skills
- Customer service
- Team building
- Problem resolution
- Effective communication
- Event coordination
- Project management
Timeline
Customer Returns Associate
TJX Companies
08.2025 - Current
Front of House Employee
Chick-fil-A
01.2024 - 07.2025
Child Care Helper
YMCA
06.2023 - 01.2024
Lakeside High School