EVELYN ESPINOZA
Thornton,CO
Summary
Dedicated and experienced Property Manager with a strong background in delivering exceptional customer service. Skilled in overseeing operations of residential properties, fostering tenant relationships, and implementing effective management strategies. Proven ability to maintain high occupancy rates, increase tenant satisfaction, and drive revenue growth. Committed to delivering outstanding results while ensuring a positive and comfortable living experience for residents.
Overview
7
7
years of professional experience
Work History
PROPERTY MANAGER
LAKEWOOD HOUSING AUTHORITY
07.2023 - Current
- Multi-Property Manager
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Property Manager
Summer Breeze Apartments
04.2022 - 06.2023
- Successfully managed the operations of a 125 unit residential property, ensuring smooth day-to-day functioning and tenant satisfaction.
- Conducted thorough tenant screenings, lease negotiations, and move-in/move-outs.
- Developed and implemented effective marketing strategies, including online marketing, social media, and property showcasing, leading to consistent flow of qualified leads.
- Established and maintained strong relationships with residents, addressing their concerns, and providing prompt resolution to maintain high tenant retention rates.
- Oversaw property maintenance and repairs, coordinating with vendors and contractors to ensure timely and cost efficient resolution of issues.
- Achieved and maintained a high level of compliance with local, state and federal regulations, including fair housing practices and safety standards.
- Implemented efficient rent collection procedures, reducing delinquency rates and optimizing revenue generation.
- prepared and managed annual budgets, forecasting expenses, and implementing cost saving measures where applicable.
Property Manager
Portofino Apartments
08.2016 - 04.2022
- Managed the operations of 344 unit resident property, ensuring smooth day-to day functioning and tenant satisfaction.
- Conducted property tours for prospective tenants, showcasing amenities and addressing their inquiries to secure lease agreements.
- Maintained regular communication with tenants, addressing their needs and resolving any issues in a timely manner to ensure high tenant satisfaction.
- Coordinated maintenance and repair request, ensuring prompt resolution and minimizing tenant disruptions.
- implemented effective leasing strategies to attract and retain qualified tenants, resulting in high occupancy rates.
Skills
- Interpersonal Communication
- Team Player
- Time Management
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
PROPERTY MANAGER
LAKEWOOD HOUSING AUTHORITY
07.2023 - Current
Property Manager
Summer Breeze Apartments
04.2022 - 06.2023
Property Manager
Portofino Apartments
08.2016 - 04.2022
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