Evelyn Fuentes
Healthcare Management | Operations | Strategic Planning
Irving,TX
Summary
Trusted professional with over 20 years of success in providing exceptional service to patients, colleagues and medical professionals. Known for being a reliable employee, excellent communicator and team player that places high value on integrity and professionalism. Proven track record in managing multi-specialty practices, optimizing operational efficiency, and leading high-performing teams. Bilingual in English and Spanish, with strong leadership and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Modern Day Contractors
01.2019 - Current
- Project Management
- Invoicing
- Schedule Work Orders
- Order Supplies
- Payroll.
Clinical Director and Technology
Macarthur Medical Center (Ob\Gyn, Pediatrics,)
Irving, TX
08.2010 - 05.2024
- Oversaw hiring, onboarding, and evaluation of medical assistant staff, contributing to a high-performing team environment.
• Led a multi-specialty clinic with 26 physicians and 45 medical assistants, and ensuring smooth day-to-day operations.
• Design and implement business strategies to help the clinic meet organizational goals
• Develop protocols and procedures to improve staff productivity
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed
• Plan and manage the clinic's budget and approved payroll
• Regularly evaluated employee performance and provided feedback.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment. Conducted Medical Assistant monthly or quarterly meetings.
• Implemented workflows improvements that resulted in an increase of patient satisfaction and reduction in appointment wait times.
• Played a key role in strategic planning, contributing to the clinic’s expansion and growth initiatives.
• Conducted practice analytics to identify trends, optimize resource allocation, and support data-driven decision-making.
• Designed and customized EHR forms within EHR software to improve documentation efficiency and accuracy.
• Implemented web-based technology solutions to streamline practice operations, enhance patient engagement, and facilitate remote access to information. (e.g. Phreesia Patient intake, Updox faxing system, Provider Flow faxing system, 3Cx IP communication, Greenway EHR, and AmIon Call Schedule)
Executive Consultant/ Electronic Health Records Specialist
StormPrime, Inc./McEwen and Associates, Inc.
09.2007 - 06.2018
- Managed government reporting programs such as Meaningful Use and Merit-based Incentive Payment System (MIPS) due to health care reform for multiple practices
- Traveled to clients for onsite training and managing
- Analyzed, developed, and deployed strategies for reporting on workflow progression and scoring for government reporting using software analytics
- Designed and created Electronic Health Records forms and correspondence
- Project management included but not limited to Electronic Health Records training and workflow evaluations and recommendations for optimal outcome for 2 Electronic Health Records systems: Greenway Intergy
- Developed and provided Patient Portal training and workflow evaluation and made recommendations
- Provided Direct Messaging training and workflow evaluation
- Established departmental organization, work priorities, workflow and team responsibilities due to changes in workload, schedule changes or emergency situations and communicate to staff as necessary
- Recruit Medical Assistants
- Evaluated performance of clinical staff and competency to perform job duties within prescribed timeframes
- Identified opportunities to continuously improve performance e.g
- Utilization of resources (overtime, supplies), variances
- Worked with administration to develop budgets, marketing strategies and to implement new business plans and growth strategies
- Managed user profiles for Windows and Greenway systems.
Medical Assistant
Northside Ob\Gyn
06.1999 - 08.2010
- Triaged Obstetric and Gynecologic patients
- Assisted in office procedures such as Colposcopy, LEEP’s, Urodynamics, CryoTherapy, and Non-Stress Tests, Dexa, Affirms
- Assisted in administration of vaccines/injectables
- Scheduled surgeries efficiently and effectively
- Phlebotomy
- Completed electronic lab requisitions with test orders and diagnosis
- Maintained inventory and order medical equipment and supplies.
Education
Bachelor of Science - Software Engineer
Western Governors University
Salt Lake City, UT 01.2024 - Current
Skills
- Practice Management
- Time Management
- Staff Leadership and Development
- Operation Efficiency
- Workflow Optimization
- Attention to Detail
- EHR System Implementation
- Analytical Skills
- Training and mentoring
- Patient Relationship
- Microsoft Office (Word, Excel, PP)
Accomplishments
- Secured over $2.5 million for successful government attestations
- Top performer of clinical implementation for 20 + clients
- Designed and executed strategies that improved efficacy of clinical workflow
- Cultivated key business relationships with vendors and clients
- Successfully led the implementation of a new EHR system across several practices, which enhanced patient care and staff efficiency.
- Traveled and trained numerous clients transitioning to Electronic Health Records
Areas Of Excellence
- Teamwork
- Professional Relationships
- Staff Leadership & Development
- Workflow Process Analysis
- Business Advocacy
- Technical Support
- Project Management
- Systems Development
Timeline
Bachelor of Science - Software Engineer
Western Governors University
01.2024 - Current
Administrative Assistant
Modern Day Contractors
01.2019 - Current
Clinical Director and Technology
Macarthur Medical Center (Ob\Gyn, Pediatrics,)
08.2010 - 05.2024
Executive Consultant/ Electronic Health Records Specialist
StormPrime, Inc./McEwen and Associates, Inc.
09.2007 - 06.2018
Medical Assistant
Northside Ob\Gyn
06.1999 - 08.2010
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