Evelyn Gardner
Davenport,IA
Summary
Friendly Patient Advocate trained in [Type] software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing [Number] years of experience in field.
Overview
11
11
years of professional experience
Work History
Case Advocate
Christian Care
Davenport, IA
08.2022 - Current
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Prepared documents and reports for clinical reviews and discharge plans.
- Documented activities and progress in electronic medical record per defined policy and procedures.
Receiver
Xpac
Milan, IL
03.2022 - 07.2022
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
Warehouse Packer
Randstad Temp Agency
Rockisland , IL
10.2021 - 03.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Packed and loaded boxes into vehicles using care to prevent damage.
Shelter Monitor
Humility Of Mary Shelter
Davenport, IA
12.2020 - 10.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of residents in [Type] facility.
- Coordinated referrals and direct support for [Type] clients.
- Identified service gaps and located needed housing and work placement resources for individuals.
Cashier
Shells Johnson Oil
Davenport, IA
05.2019 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Ticket Agent
Burlington Trailways
Davenport, IA
03.2019 - 03.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Directed passengers to correct loading gates or areas for departures and connections.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
Cashier
Mother Hubbards
Davenport, IA
03.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Patient Care Technician -
Country Oaks /Unity Point
Buffalo, IA
06.2016 - 03.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
Breakfast Host
Hampton Inn Suites
Davenport, IA
02.2014 - 06.2016
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Education
High School Diploma -
Christian Cornerstone Correspondence School
Townsend, GA10.2015
Skills
- Documenting and Recording Information
- Registration and Scheduling
- Large Caseloads
- Explaining Policy and Procedures
- Caring and Empathetic
- Benefits Verifications
Accomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw caseload of more than [Number] patients.
Timeline
Case Advocate
Christian Care
08.2022 - Current
Receiver
Xpac
03.2022 - 07.2022
Warehouse Packer
Randstad Temp Agency
10.2021 - 03.2022
Shelter Monitor
Humility Of Mary Shelter
12.2020 - 10.2021
Cashier
Shells Johnson Oil
05.2019 - 03.2021
Ticket Agent
Burlington Trailways
03.2019 - 03.2020
Cashier
Mother Hubbards
03.2018 - 03.2019
Patient Care Technician -
Country Oaks /Unity Point
06.2016 - 03.2019
Breakfast Host
Hampton Inn Suites
02.2014 - 06.2016
High School Diploma -
Christian Cornerstone Correspondence School