Evelyn Johnson
Dover,DE
Summary
Dedicated and organized, with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable, with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Ballys
Dover, Delaware
03.2024 - Current
- Conducts weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Train new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas for improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Farm house, Dough Bar and Sip
Milton, Delaware
08.2020 - 01.2023
- Conducts weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Train new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas for improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Maintained positive working relationship with fellow staff and management.
Manager
Congregation Beth Shalom
Dover, Delaware
08.2015 - 10.2018
- Conducts weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Train new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas for improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Maintained positive working relationship with fellow staff and management.
- Payroll
Education
GED -
Adult Education
Dover, De04-2005
Early Education
Delaware Technical Community College
DE09-2002
Skills
- Coaching and mentoring
- Verbal and written communication
- Conflict resolution
- Recruitment and hiring
- Capital improvement management
- Budget planning
- Performance evaluation
- Team development
- Task delegation
- Safety procedures
- Team leadership
- Staff evaluation
- Facilities inspection
- Inventory control
- Customer service
- Quality assurance
- Maintenance oversight
Timeline
Supervisor of Operations
Ballys
03.2024 - Current
Assistant Manager
Farm house, Dough Bar and Sip
08.2020 - 01.2023
Manager
Congregation Beth Shalom
08.2015 - 10.2018
GED -
Adult Education
Early Education
Delaware Technical Community College