Evelyn Graves
Columbus,OH
Summary
Accomplished District Manager with a proven track record at Turkey Hill Minit Markets, excelling in multi-unit management and strategic planning. Demonstrated expertise in boosting employee morale and customer satisfaction, fostering a collaborative leadership team, and enhancing operational efficiency. Skilled in leadership and operations management, consistently achieving and surpassing performance goals.
Overview
19
19
years of professional experience
Work History
District Manager
Turkey Hill Minit Markets
09.2020 - 05.2024
- Supervised 10+ locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Turkey Hill Minit Markets
11.2018 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Speedway Gas Station
12.2004 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Elyria West High School
Elyria, OH06.1991
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Staff Development
- Team Development
- Multi-unit management
- Action Plans
Timeline
District Manager
Turkey Hill Minit Markets
09.2020 - 05.2024
Store Manager
Turkey Hill Minit Markets
11.2018 - 09.2020
Store Manager
Speedway Gas Station
12.2004 - 06.2018
High School Diploma -
Elyria West High School
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