Evelyn Grijalva
Buckeye,AZ
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
Work History
Front End Manager
Fry’s food store
Buckeye, Arizona
09.2021 - Current
- Supervised front-end operations ensuring efficient service delivery.
- Trained and mentored cashiers on customer service best practices.
- Managed scheduling and staff assignments for peak business hours.
- Monitored cash register operations for accuracy and compliance.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
General Manager
Burger King
Buckeye, Arizona
08.2020 - 08.2021
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs for new employees on service standards and procedures.
- Monitored inventory levels and ordered supplies to maintain operational flow.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Whatabuger
Phoenix, Arizona
08.2016 - 09.2020
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs for new employees on service standards and procedures.
- Monitored inventory levels and ordered supplies to maintain operational flow.
- Conducted regular performance evaluations to enhance team productivity and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Waitress
La Perla Cafe
Glendale, Az
06.2008 - 09.2016
- Delivered exceptional customer service in a fast-paced cafe environment.
- Managed orders using point-of-sale systems efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Created a welcoming atmosphere through friendly interactions with patrons.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
North High School
Phoenix, AZSkills
- Cash register management
- Payment processing
- Customer inquiry resolution
- Staff training
- Bilingual
- Computer skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front End Manager
Fry’s food store
09.2021 - Current
General Manager
Burger King
08.2020 - 08.2021
General Manager
Whatabuger
08.2016 - 09.2020
Waitress
La Perla Cafe
06.2008 - 09.2016
North High School