Evelyn Head
Rochester,NY
Summary
Results-driven professional with a strong focus on customer engagement and sales strategies in the hospitality sector. Known for effective communication and relationship-building skills, dedicated to enhancing guest experiences and contributing to sales growth.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Server
Veneto Restaurant
Rochester, NY
06.2026 - Current
- Delivered attentive service to customers during face-to-face interactions and phone conversations, ensuring a positive experience.
- Engaged customers in conversation using strong interpersonal skills to build rapport and enhance satisfaction.
- Upsold menu items and specials to enhance guest dining experience.
- Assisted with reservation management through digital booking systems.
- Processed payments from customers using a POS system.
- Collaborated with team members to streamline operations and improve overall workplace productivity.
Busser
Jines Restaurant
Rochester, NY
06.2025 - Current
- Bussed and reset tables in an orderly fashion.
- Expedited food to tables to assist servers during busy periods.
- Maintained a friendly attitude towards customers at all times.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Conducted regular checks on customer satisfaction levels during meal service.
Education
High School Diploma -
School of The Arts
NY07-2026
Skills
Languages
Spanish
Limited
Chinese (Mandarin)
Limited
Certification
- Shelby Sapp 2026 Marketing & Sales Course Graduate
Timeline
Server
Veneto Restaurant
06.2026 - Current
Busser
Jines Restaurant
06.2025 - Current
High School Diploma -
School of The Arts