Evelyn Marin Gonzalez
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Hostess/Server/Manager
Heritage family pantry
Lakewood
01.2023 - Current
- Served 5-10 customers simultaneously in high-paced environment
- Providing exceptional customer service by greeting and serving customers with a friendly demeanor and addressing their needs efficiently
- Responding effectively to customers concerns and complaints by listening attentively and resolving issues
- Multitasked by organizing, cleaning, taking orders, seating guests, answering phones, and operating POS system
- Consistently keeping a clean, tidy, and organized environment
- Sanitized menus, wrapped utensils , packaged children's crayons, and kept hostess stand organized
- Gained experience as cashier
- Having to lift heavy boxes and equipment
Sales Associate/Team Leader, Sales Operations
Spectrum Communications C
Santa Ana
11.2024 - 04.2025
- Led team to achieve sales targets while improving customer satisfaction through effective service.
- Trained new associates on sales techniques and product knowledge.
- Assisted customers with product selection and inquiries to improve engagement.
- Team lead I would guide MAs to teach the ins and outs of being a sales associate such as product knowledge, marketing experience, industry knowledge,
- Befriending customers understanding how to engage and handle and showcase our products and build on our loyalty with them as the face of the store
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
- Involves a high-energy, performance-driven role focused on helping customers problem solving helping get there bill down or set up a completely new internet plan
- Maintaining a clean, organized, and visually appealing sales floor, arranging displays, and ensuring product areas meet merchandising standards
- Critical thinking
Education
Long Beach Polytechnic High School
Long Beach , CASkills
- Customer service
- Cash handling
- Table bussing
- Cleaning and sanitation
- Staff training
- Team leadership
- Effective multitasking
- Detail-oriented
- Critical thinking
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Sales Associate/Team Leader, Sales Operations
Spectrum Communications C
11.2024 - 04.2025
Hostess/Server/Manager
Heritage family pantry
01.2023 - Current
Long Beach Polytechnic High School