Evelyn Martinez
Summary
Hospitality professional experienced in managing contracts and room blocks, dedicated to fostering effective communication for exceptional group experiences. Proven problem-solving skills and a collaborative approach to teamwork result in enhanced guest satisfaction through personalized service. Skilled in mentoring and leading teams, ensuring smooth operations and consistently high satisfaction rates. Possessing over 2 years of experience utilizing Salesforce, Cvent, and Opera Cloud systems to streamline processes and optimize efficiency.
Overview
3
3
years of professional experience
Work History
Group Rooms Coordinator
AT&T Hotel and Conference Center
04.2023 - Current
- Manage group contracts and room blocks with precision, ensuring seamless coordination of special events.
- Improved group booking efficiency by streamlining communication between sales, reservations, and event management teams.
- Implemented new systems and processes to streamline tasks related to managing group reservations, improving overall productivity within the department.
Front Desk Supervisor
AT&T Hotel and Conference Center
02.2023 - 04.2023
- Assisted with leading the front desk team, optimizing guest experiences and streamlining check-in processes
- Resolved complex issues, ensuring high satisfaction rates and repeat bookings
Front Desk Agent
AT&T Hotel and Conference Center
03.2022 - 02.2023
- Welcomed guests with warmth, efficiently managed check-ins and enhanced guest satisfaction through personalized service
- Provided empathetic assistance during challenging situations, turning potential issues into positive experiences
- Mentored new team members
- Meticulously maintained guest records, ensuring data accuracy and privacy compliance
- Conducted thorough shift handovers, guaranteeing smooth 24/7 operations
Education
General Studies -
Havelock High School
Havelock, NC06.2012
Skills
- Team Mentoring
- Self-Motivated
- Detail Oriented
- Effective Communicator
Accomplishments
• Awarded Associate First Quarter 2023
Timeline
Group Rooms Coordinator
AT&T Hotel and Conference Center
04.2023 - Current
Front Desk Supervisor
AT&T Hotel and Conference Center
02.2023 - 04.2023
Front Desk Agent
AT&T Hotel and Conference Center
03.2022 - 02.2023
General Studies -
Havelock High School
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