Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Nguyen

Raleigh,NC

Summary

Dedicated Shift Lead Manager at Auntie Anne’s Pretzels, with a strong record of improving customer satisfaction and boosting team performance in a fast-paced setting. Skilled at multitasking, maintaining food safety, and resolving customer issues professionally. Proven leader who fosters positive, dependable team environment and consistently meets sales and service goals with attention to detail and strong work ethic.

Overview

1
1
year of professional experience

Work History

Shift Lead Manager

Auntie Anne's Pretzels
01.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Upcoming Junior -

Wakefield High School
Raleigh, NC

Skills

  • Strong customer service and communication
  • Able to multitask and stay organized in fast-paced environments
  • Dependable and punctual
  • Quick learner
  • Team-oriented and experienced in working with others
  • Familiar with handling food safely and maintaining cleanliness

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Lead Manager

Auntie Anne's Pretzels
01.2024 - Current

Upcoming Junior -

Wakefield High School

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Evelyn Nguyen