Evelyn Ramones
Ridgewood
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
T-Mobile
Queens
04.2022 - Current
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and product merchandising strategies.
- Ensured compliance with company policies and procedures during store activities.
- Monitored sales performance and addressed operational challenges proactively.
- Developed team goals to enhance collaboration and improve service quality.
- Facilitated communication between upper management and store staff effectively.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Cleaner
Tiny Does It All
Queens
04.2022 - Current
- Cleaned residential and commercial spaces to maintain a tidy environment.
- Operated cleaning equipment and tools safely and efficiently.
- Organized cleaning supplies for easy access and inventory management.
- Managed time effectively to meet scheduled cleaning appointments consistently.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Clerk Cashier
Cvs Health
Queens Blvd
10.2017 - Current
Cashier
Century 21 Store Department
Rego Park
04.2017 - Current
- Greeting Guests at point of sale
- Handling cash and credit card transactions
- Maintain a clean POS area and merchandise
- High level of Loss Prevention awareness
Cashier
Edible Arrangements
Howard Beach
06.2016 - 01.2017
- Providing excellent customer service in the store & over the phone
- Fruit prepping & dipping
- Making, and wrapping arrangements (training provided)
- Other duties may be assigned as needed
Cashier
Footlocker
Queens Center Mall
10.2012 - 01.2017
- Handled responsibilities of receiving incoming inventory items and organizing them according to size and type
- Performed the tasks of assisting with setting up of sales floor display
- Assigned responsibilities of maintaining a clean working environment
- Handled the tasks of assisting customers by identifying and meeting their requirements
- Performed responsibilities of providing excellent customers service by attending to their needs
- Assigned tasks of monitoring inventory and stock items in the store
Education
Associate Degree - Studies Of Medical Assistant (MA)
Plaza College
Queens, NYHigh School -
John Adams High School
Ozone Park, NYSkills
- Bi-lingual
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service Skills
- Communication
- Multi-tasking
- Inventory management
- Employee training
- Visual merchandising
- Cash handling procedures
- Problem solving
- Goal setting
- Retail analytics
References
Available upon request
Timeline
Assistant Store Manager
T-Mobile
04.2022 - Current
Cleaner
Tiny Does It All
04.2022 - Current
Clerk Cashier
Cvs Health
10.2017 - Current
Cashier
Century 21 Store Department
04.2017 - Current
Cashier
Edible Arrangements
06.2016 - 01.2017
Cashier
Footlocker
10.2012 - 01.2017
Associate Degree - Studies Of Medical Assistant (MA)
Plaza College
High School -
John Adams High School