Evelyn Ruiz
Phoenix,AZ
Summary
Experienced and highly organized store manager with expertise in team leadership, daily operations oversight, and customer satisfaction. Proven track record of driving sales and profits, resolving customer complaints, and managing staff. Committed to delivering exceptional customer service and ensuring operational compliance.
Overview
6
6
years of professional experience
Work History
Store Manager
TitleMax
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Managed guest interactions at front counter, addressing inquiries promptly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate..
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Service Representative
Pls
04.2023 - 04.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Assistant Manager
Kfc
10.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures..
- Completed point of sale opening and closing procedures.
- Managed guest interactions at front counter, addressing inquiries promptly..
Skills
- Employee Scheduling
- Product and service knowledge
- Staff Management
- Customer service
- Friendly and positive
- Cash management
- Problem-solving
- Verbal communication
- Calm under pressure
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
TitleMax
04.2024 - Current
Customer Service Representative
Pls
04.2023 - 04.2024
Assistant Manager
Kfc
10.2019 - 05.2022
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