Evelyn Sanchez
Round Rock,TX
Summary
Dynamic leader with proven expertise in team management and customer service, honed at Bush's Chicken and SUBWAY®Restaurants. Excelled in enhancing team performance and customer satisfaction through effective training and conflict resolution. Skilled in cash handling and fostering a positive work environment, significantly contributing to operational excellence and profitability. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Bush's Chicken
03.2018 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Manager
SUBWAY®Restaurants
04.2009 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Inca
Guatemala10.1999
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Cash Register Operation
- Cash handling expertise
Certification
- [Area of expertise] License - [Timeframe]
spend time with my family
I love to cook special food for my family I have 5 kids and 6 pets .
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Bush's Chicken
03.2018 - Current
Manager
SUBWAY®Restaurants
04.2009 - 03.2015
High School Diploma -
Inca
- [Area of expertise] License - [Timeframe]
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