Evelyn Sanchez
Tucson,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Ruby
Remote
02.2023 - 05.2024
- Answered phone promptly and directed incoming calls to correct employees.
- Scheduled office meetings and client appointments for staff.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients.
- Operated telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
Customer Service Representative
Russett Southwest
Tucson, AZ
01.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Process payments.
Office Manager
Superior Insurance Group
Tucson, AZ
03.2019 - 01.2021
- Answered constant flow of customer calls with no wait times.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated premiums and processed payments.
- Prepared and reviewed insurance quotes.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new staff on operating procedures and company services.
Jewelry Sales Associate
JCPenney
Tucson, AZ
01.2018 - 03.2019
- Engaged with each customer to determine needs
- Keep up with sale goals
- Daily cycle diamond counts
- Open and close jewelry department making sure registers were balanced.
- Keep up with inventory
- Check in new merchandise
- Send out repairs then call customers once repairs were received
Education
Cosmetology
Paul Mitchell The School
San Antonio, TX01.2017
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.2015
Skills
- File Management
- Document Control
- Computer Proficiency
- Customer Service
- Telephone Etiquette
- Schedule Management
- Critical Thinking
- Retail Sales
- Product Knowledge
- Cash Register Operation
- Transaction Processing
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Ruby
02.2023 - 05.2024
Customer Service Representative
Russett Southwest
01.2021 - 12.2022
Office Manager
Superior Insurance Group
03.2019 - 01.2021
Jewelry Sales Associate
JCPenney
01.2018 - 03.2019
High School Diploma -
Cholla Magnet High School
Cosmetology
Paul Mitchell The School