Evelyn Sanchez
Newington ,CT
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
Work History
Store Manager
Tjmaxx
East Haven, Connecticut
05.2018 - Current
- Managed daily store operations and ensured a positive shopping experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management and streamlined stock replenishment processes to maintain optimal product availability.
- Developed promotional displays that increased product visibility and attracted customer interest.
- Implemented loss prevention strategies to minimize theft and shrinkage.
- Trained and mentored team members on customer service standards.
- Recruited, trained and supervised new employees.
- Educated customers about products, services, and promotions to facilitate informed decisions.
- Documented customer feedback to identify trends and suggested service improvements to enhance customer experience.
Store Manager
Victoria's Secret & PINK
Farmington, USA
10.2005 - 05.2018
- Exceeded team goals and resolved issues by implementing customer service initiatives that improved customer experience.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and streamlined store operations through relationship building and effective problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Advised leadership on HR policies, union negotiations, and business strategy implementation to align workforce with organizational goals.
Education
Associate of Science - Business
Capital Community College
Hartford, CTSkills
- Store operations
- Inventory management
- Visual merchandising
- Staff scheduling
- Performance measurement
- Employee training
- Talent acquisition
- Customer education
- Customer relations
- Labor law compliance
- Effective communication
- Team building
- Active listening
- Performance management
Languages
English
Spanish
Timeline
Store Manager
Tjmaxx
05.2018 - Current
Store Manager
Victoria's Secret & PINK
10.2005 - 05.2018
Associate of Science - Business
Capital Community College