Evelyn Santillanes
El Paso
Summary
Professional dispatcher skilled in emergency communication and crisis management. Adept at managing critical incidents with precision and ensuring seamless coordination with law enforcement and emergency services. Known for strong team collaboration, adaptability, and reliability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Police Communications Dispatcher
El Paso Fire Department
11.2023 - 10.2025
- Coordinated emergency responses by efficiently dispatching resources to incidents.
- Monitored radio communications to ensure accurate information flow between units.
- Implemented updated protocols for improved response time and incident management.
- Trained new dispatch staff on operational procedures and communication systems.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Knowledge of NCIC/TCIC systems
Supervisor of Operations
Sagility Heathcare
11.2020 - 07.2023
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Conducted employee observations and documented findings.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Measured and reviewed performance via KPIs and metrics.
Administrative Assistant
DM Dickason
03.2019 - 10.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Sales Design Consultant
Tuffshed
07.2018 - 02.2019
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Trained extensively to build product knowledge and best understand company and client expectations.
- Managed internet sales leads from first contact to completed sale, resolving customer issues quickly and efficiently.
- Presented floor plans and elevations from computer-guided software and worked with clients to tailor plans to needs.
- Established sales goals for department and tracked growth through software.
Education
Some College (No Degree) -
Pima Community College
El Paso, TXSome College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Team Leadership
- Customer Service
- Performance Monitoring
- Multitasking and Organization
- Situational awareness
- Public safety awareness
Languages
Spanish
Professional Working
Timeline
Police Communications Dispatcher
El Paso Fire Department
11.2023 - 10.2025
Supervisor of Operations
Sagility Heathcare
11.2020 - 07.2023
Administrative Assistant
DM Dickason
03.2019 - 10.2019
Sales Design Consultant
Tuffshed
07.2018 - 02.2019
Some College (No Degree) -
El Paso Community College
Some College (No Degree) -
Pima Community College