Evelyn Vicente Perez
Houston
Summary
Assistant trainer ready to contribute to team success and drive impactful results. Skilled in facilitating learning, developing training materials, and supporting diverse groups. Strong focus on collaboration, adaptability to changing needs, and reliability. Known for effective communication, problem-solving, and fostering positive learning environment.
Overview
8
8
years of professional experience
Work History
Assistant Trainer/Lead Clerk
Harris County Tax Office
10.2022 - Current
- Conducted training sessions for new and existing staff to maintain high performance standards.
- Oversaw daily activities of clerical personnel, providing guidance and ensuring compliance to office policies.
- Prepared course materials, and formatted and branded materials to facilitate smooth training session.
- Assisted in the development of and implementation of office procedures and policies.
- Kept current with changes in laws and regulations to ensure compliance.
- Improved trainee retention by providing regular feedback on performance and offering additional support when needed.
- Provided ongoing support to trainees even after completion of their training program, reinforcing key concepts and promoting long-term success.
- Accurately prepared the daily deposit
- Maintained inventory in the training class by deleting all inventory that is voided, damaged or reported missing
Window Clerk
Harris County Tax Office
09.2019 - 10.2022
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
- Implemented organizational techniques that increased productivity during busy periods.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Processed title transfer, vehicle registrations, replacement plates, disabled placards, and temporary plates.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
Medical Receptionist
S.F. HARTLEY DPM
07.2017 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Mount Carmel Academy
Houston, TX05-2017
Skills
- Phone etiquette
- Data entry and analysis
- Cross functional collaboration
- Organizational development
- Regulatory Compliance
- Training & mentoring
- Bilingual
- Adaptability
- Conflict resolution
- Time management
- Dependability
- Technical proficiency
Languages
Spanish
Native or Bilingual
Timeline
Assistant Trainer/Lead Clerk
Harris County Tax Office
10.2022 - Current
Window Clerk
Harris County Tax Office
09.2019 - 10.2022
Medical Receptionist
S.F. HARTLEY DPM
07.2017 - 06.2019
High School Diploma -
Mount Carmel Academy
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