Dedicated professional with an Associate in Arts in Psychology and extensive experience in customer service and financial transactions. Elevated from Cashier to Customer Service Office, demonstrating reliability and accuracy. Focused on facilitating child development through effective communication and empathy, while pursuing a career in Applied Behavior Analysis and completing Registered Behavior Technician training.
Work History
Costumer service Representative/Office Assistant
1 Year 10 Months
Tropicana Supermarket | 03.2023 - 01.2025
Promoted from cashier to customer service office for demonstrated reliability and performance.
Supported customers with financial services, delivering professional and friendly assistance.
Maintained confidential financial information and resolved customer concerns efficiently.
Balanced and reconciled cash draw while ensuring accurate daily financial records.
Processed check cashing transactions and issued business checks.
Sent and received international money transfers with accuracy and confidentiality.
Trained new team members on service protocols and product knowledge to enhance team capability.
Cashier
1 Year 10 Months
Tropicana Supermarket | 03.2023 - 01.2025
Processed customer transactions efficiently using point-of-sale systems.
Provided exceptional customer service, resolving inquiries and complaints promptly.
Maintained accurate cash drawer balances through diligent counting and reconciliation.
Assisted in training new cashiers on operational procedures and best practices.
Worked flexible schedule and extra shifts to meet business needs.
Team Member
1 Year 1 Month
Jaggers Restaurant | 08.2025 - Current
Provided exceptional customer service in a fast-paced dining environment.
Assisted customers by addressing questions and resolving concerns to maintain a positive dining experience.
Collaborated with team members to streamline daily operations and enhance service delivery.
Prepared food according to quality and safety standards, ensuring customer satisfaction.
Prepare and complete 80+ customer orders per hour during peak business periods while maintaining accuracy and quality standards.
Adapt quickly to changing priorities while maintaining a positive attitude.
Education
Associate of Arts - Psychology
Pitt Community College | Winterville, NC | 12-2024
[The National Society Of Leathership and Success] Member
[Phi Theta Kappa Society ] Member
[VISIONS] Scholarship Recipient
High School Diploma
Farmville Central High School | Farmville, NC | 05-2021
Skills
Customer service
Data entry
Active listening
Problem-solving
Teamwork and collaboration
Organization
Positive attitude
Organization
Time management
Patience and empathy
Timeline
Team Member
Jaggers Restaurant
08.2025 - CurrentRead More
Costumer service Representative/Office Assistant
Tropicana Supermarket
03.2023 - 01.2025Read More
Cashier
Tropicana Supermarket
03.2023 - 01.2025Read More
Pitt Community College
Associate of Arts from Psychology
Read More
Farmville Central High School
High School Diploma
Read More
Additional Information
Valid North Carolina Driver's License
Reliable transportation
Willing to obtain Registered Behavior Technician (RBT) certification through Employer training