Evelyn D Estrada Cortez
Minneapolis,MN
Summary
Dynamic and dedicated professional with extensive experience at Presbyterian Homes and Services, excelling in customer service and food safety. Proven ability to manage orders efficiently while cultivating strong relationships with customers. Skilled in menu knowledge and empathetic communication, ensuring exceptional dining experiences and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server/Cook
Presbyterian Homes and Service
Richfield, MN
01.2019 - Current
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment, and commitment to service.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Pharmacy Technician
Hennepin Healthcare
Richfield, MN
02.2024 - 02.2025
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Server/cook
Presbyterian Homes and Service
Apple Valley, MN
10.2023 - 12.2024
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Followed health safety guidelines when preparing and serving food products.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server
Comfort Inn
Bloomington, MN
02.2022 - 08.2022
- Served food and beverages to patrons and confirmed complete orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Richfield High School
Richfield, MN06-2020
Skills
- Menu knowledge
- Food safety
- Order management
- Customer service
- Attention to detail
- Medication dispensing
- Patient communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Pharmacy Technician certified (CPhT)
Timeline
Pharmacy Technician
Hennepin Healthcare
02.2024 - 02.2025
Server/cook
Presbyterian Homes and Service
10.2023 - 12.2024
Server
Comfort Inn
02.2022 - 08.2022
Lead Server/Cook
Presbyterian Homes and Service
01.2019 - Current
High School Diploma -
Richfield High School
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