Evelynn Mugica
Seasonal Park Aide
Anaheim,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Cortina's Italian Market and Zombee Donuts. Excelled in cash handling and problem-solving, contributing to a significant increase in repeat business. Skilled in customer service and teamwork, consistently ensuring accurate and efficient transactions. Punctual and honest cashier with solid background in fast-paced environments. Pursuing post-secondary education majoring in biology with a specification in marine biology.
Overview
2
2
years of professional experience
Work History
Cashier
Cortinas Italian Market
10.2023 - Current
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Zombee Donuts
09.2022 - 10.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Science - Biology
Fullerton College
Fullerton, CA 05.2001 -
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Cleaning and sanitizing
Reliability and punctuality
Multitasking
Teamwork and Collaboration
Problem-Solving
Honest and Dependable
Customer Relations
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Marine Biology
Oceanography
Traveling
Nature
Timeline
Cashier
Cortinas Italian Market
10.2023 - Current
Cashier
Zombee Donuts
09.2022 - 10.2023
Associate of Science - Biology
Fullerton College
05.2001 -
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