Evelyn S. Molina
North Bethesda,MD
Overview
4
4
years of professional experience
Work History
Hostess
Not Your Average Joe’s
North Bethesda
12.2021 - 07.2022
- Greeted and seated guests, ensuring timely service and positive first impressions.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Greet guests and seat them at tables or in waiting areas.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
Receptionist
Georgetown Prep Tennis Club
North Bethesda
02.2022 - 07.2022
- Managed front desk operations, ensuring seamless check-in and check-out processes for members.
- Receive payment and record receipts for services.
- Handled member inquiries, providing prompt and accurate information regarding programs and facilities.
- Schedule appointments and maintain and update appointment calendars.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area.
Administrative Support
National Capital Poison Center
Washington, DC
01.2023 - 01.2024
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Help with mailing projects to send to homes.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Provided administrative support to senior management, facilitating smooth daily operations.
Server
Silver Diner
Gaithersburg, MD
02.2024 - 08.2024
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
- Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all time
Sales Lead Keyholder
Francesca's Boutique
North Bethesda, Maryland
08.2025 - 02.2026
- Led team in achieving sales goals through effective merchandise presentation and customer engagement.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
Education
Montgomery College
Rockville04-2026
High school Diploma - undefined
Walter Johnson High School
North Bethesda06-2022
Skills
- Customer service
- Store operations
- Office administration
- Computer skills
- Exceptional customer service
- Organization skills
- Time management
- Effective multitasking
LANGUAGES
English
Spanish
AWARDS
Biliteracy certificate
Timeline
Sales Lead Keyholder
Francesca's Boutique
08.2025 - 02.2026
Server
Silver Diner
02.2024 - 08.2024
Administrative Support
National Capital Poison Center
01.2023 - 01.2024
Receptionist
Georgetown Prep Tennis Club
02.2022 - 07.2022
Hostess
Not Your Average Joe’s
12.2021 - 07.2022
High school Diploma - undefined
Walter Johnson High School
Montgomery College