Everest Whaley
T-Mobile
Springfield,Missouri
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Springfield, Missouri
Open to relocation:
Yes
Minimum Desired Compensation
$75000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time off
Summary
Adaptable professional with experience in wireless sales, store management, and exceptional customer interactions. Skilled in problem solving, agile adherence to evolving strategies, and particularly clear communication. Recognized for strong customer rapport, stellar teamwork, and consistent high-trending results.
Work History
Mobile Expert
8 Years 5 Months- Advised customers on wireless plans, device features, and service options to match usage needs.
- Resolved mobile device issues, including activation, connectivity, and account troubleshooting.
- Processed sales transactions, upgrades, and device financing accurately through point-of-sale systems.
- Educated customers on account changes, billing details, and feature setup to improve service understanding.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Seasonal Worker
3 Months- Assisted customers with product locations, project supplies, and seasonal merchandise selection.
- Replenished shelves, endcaps, and displays to maintain organized, shoppable sales floor.
- Set up seasonal merchandise according to planograms and visual merchandising standards.
- Unloaded freight, sorted inventory, and stocked backroom materials for timely floor support.
Customer Service Representative
4 Months- Resolved complex customer inquiries regarding legal services, account status, and document support.
- Guided clients through service options, intake steps, and online account navigation.
- Documented case details accurately in CRM systems to ensure consistent follow-up.
- Maintained high-quality communication across phone, email, and chat channels.
Kiosk Manager
7 Months- Managed kiosk operations and delivered consistent customer service and sales performance throughout daily workflows.
- Trained associates on wireless activations, device setup, and product knowledge to improve service accuracy.
- Managed inventory controls, merchandise displays, and stock replenishment to maintain organized sales environment.
- Resolved customer concerns involving billing, upgrades, and account support with timely, professional communication.
- Coordinated scheduling, task delegation, and shift coverage to sustain efficient kiosk coverage.
- Processed sales transactions, equipment orders, and activation paperwork with attention to compliance requirements.
- Evaluated sales trends and service gaps to refine procedures and improve team productivity.
- Maintained POS systems, paperwork, and operational records to support accurate daily reporting.
- Coordinated with mall management to ensure compliance with all regulations and lease agreements.
Sales Associate
4 Months- Activated new lines, upgrades, and device setups with accuracy in point-of-sale systems.
- Assisted customers with wireless device selection, plan comparisons, and accessory recommendations.
- Resolved billing, service, and device concerns while maintaining strong customer satisfaction.
- Processed payments, returns, and exchanges following company policies and wireless carrier procedures.
- Supported inventory counts, merchandising, and stock organization to keep sales floor ready.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Service Desk Representative
3 Months- Addressed customer service concerns and decided when to escalate problems to specialist team members.
- Enhanced customer satisfaction by addressing and resolving service desk issues in a timely manner.
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
Shift Leader
9 Months- Supervised shift operations, coordinating crew assignments and maintaining service speed
- Trained team members on food safety, preparation standards, and guest service expectations
- Monitored order accuracy across drive-thru, dine-in, and mobile order channels
- Managed cash handling, drawer reconciliation, and point-of-sale transactions
- Controlled opening and closing procedures, securing product, equipment, and facility readiness
- Resolved guest concerns promptly, preserving service quality and team workflow
- Oversaw inventory checks, restocking, and product rotation to support kitchen readiness
- Enforced cleanliness, safety, and compliance standards throughout daily operations
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Card Services Representative
2 Years 2 Months- Resolved credit card servicing inquiries, delivering accurate account guidance and payment support.
- Verified customer identity and protected accounts by applying fraud prevention and compliance procedures.
- Processed card maintenance requests, including address updates, limit changes, and account status changes.
- Investigated billing disputes, chargeback requests, and transaction discrepancies using case management systems.
- Documented detailed call notes and service actions to support consistent follow-up and audit readiness.
- Escalated complex account issues to appropriate teams while maintaining service standards and ownership.
- Improved call handling accuracy by reinforcing policy adherence and efficient use of CRM tools.
- Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
Education
No Degree - Psychology
No Degree - Mathematics
Honors High School Diploma - Mathematics And Physics
Skills
Retail sales
Customer loyalty
Team collaboration
Customer satisfaction
Workflow management
Scheduling coordination
Leadership development
Inventory management
Active listening
Multi-tasking
Excellent people skills
Loss prevention
Timeline
Mobile Expert
T-Mobile
04.2018 - 09.2026Read More
Seasonal Worker
Michaels
10.2017 - 01.2018Read More
Customer Service Representative
LegalZoom
02.2017 - 06.2017Read More
Kiosk Manager
Cricket by Gateway Wireless
06.2016 - 01.2017Read More
Sales Associate
Sprint by Wireless Lifestyles
02.2016 - 06.2016Read More
Service Desk Representative
Kmartcorp
10.2015 - 01.2016Read More
Shift Leader
Taco Bell
04.2015 - 01.2016Read More
Card Services Representative
JP Morgan Chase
11.2012 - 01.2015Read More
Columbus State Community College
No Degree from Psychology
Read More
The Ohio State University
No Degree from Mathematics
Read More
Gahanna Lincoln High School
Honors High School Diploma from Mathematics And Physics
Read More