Everett Holloway
Bay Shore,NY
Summary
Dynamic Sales Associate with a proven track record at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through exceptional problem-solving and effective communication.
Overview
12
12
years of professional experience
Work History
Sales Associate
Walmart
08.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained organized merchandise displays to optimize sales potential and customer navigation.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Cashier
Dollar Tree Stores
03.2014 - 07.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced funds and compliance with company policies.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Trained new team members on register operations and customer service protocols.
Education
Bachelor Of Applied Arts And Science - Psychology
Canisius College
Buffalo, NY06.1995
Associate Of Arts And Sciences - Social Sciences
Mohawk Valley Community College
Utica, NY05.1992
High School Diploma - Gender Studies
Copiague Sr High School
Copiague, NY06.1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Professional demeanor
Accomplishments
Received NYS DEPT of Health certified counseling apprenticeship
Timeline
Sales Associate
Walmart
08.2016 - Current
Cashier
Dollar Tree Stores
03.2014 - 07.2016
Bachelor Of Applied Arts And Science - Psychology
Canisius College
Associate Of Arts And Sciences - Social Sciences
Mohawk Valley Community College
High School Diploma - Gender Studies
Copiague Sr High School