Everett Johnson
North Mankato ,MN
Summary
Dynamic professional with extensive experience in customer service and dispatch operations at RiversEdge Concrete. Proven track record in optimizing resource allocation and enhancing customer satisfaction through effective communication and decision-making. Skilled in data entry and Microsoft Excel, with a strong focus on team leadership and strategic planning to drive operational success.
Overview
30
30
years of professional experience
Work History
Dispatcher
RiversEdge Concrete
Belle Plaine, MN
07.2024 - Current
- Coordinated daily dispatch operations, ensuring timely delivery of concrete products to various job sites.
- Managed incoming orders and optimized scheduling for efficient resource allocation.
- Utilized dispatch software to track deliveries and monitor fleet performance in real-time.
Customer Service Representative
Rivers Edge Concrete
Belle Plaine, MN
07.2024 - Current
- Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
- Processed orders accurately using company software, maintaining high attention to detail.
- Collaborated with team members to improve service delivery and efficiency in daily operations.
- Educated customers on product offerings, enhancing their understanding and experience with services.
Homeless Prevention Case Manager
MVAC
Mankato, MN
08.2023 - 07.2024
- Assisted clients in accessing housing resources and support services.
- Conducted intake assessments to evaluate client needs and eligibility for assistance programs.
- Developed personalized service plans to address individual circumstances and goals.
Long Term Substitute
MAPS 77
Mankato, MN
11.2018 - 06.2023
- Adapted quickly to classroom environments, providing support to teachers and students as needed.
- Assisted in lesson implementation, ensuring effective delivery of instructional materials.
- Managed classroom behavior, fostering a positive learning atmosphere for diverse student groups.
- Collaborated with educators to develop engaging activities that supported curriculum objectives.
Sales Manager/Cusomer Services
ADM
Mankato, MN
06.2006 - 10.2018
- Developed and implemented strategic sales plans to increase market penetration.
- Cultivated relationships with key clients to enhance customer satisfaction and retention.
- Analyzed market trends and competitor activities to inform sales strategies.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
- Marketing products and services
- Customer development developing leads into customers.
- Relationship building with customer, plants, vendors, and company leadership.
Dispatch Supervisor/Customer Service
Tyson Foods
North Sioux City, SD
06.1996 - 06.2006
- Supervised team of 15-20 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Recruit and interview prospective team members.
- Train employees and do quarterly evaluations.
Education
Bachelor of Science - Bachelor of Science
South Dakota State University
Brookings, SDSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Microsoft
- Marketing
- Teams
- Leadership
- Excel
- P&L
- Customer acquisition
- Strategy
- Recruiting
Timeline
Dispatcher
RiversEdge Concrete
07.2024 - Current
Customer Service Representative
Rivers Edge Concrete
07.2024 - Current
Homeless Prevention Case Manager
MVAC
08.2023 - 07.2024
Long Term Substitute
MAPS 77
11.2018 - 06.2023
Sales Manager/Cusomer Services
ADM
06.2006 - 10.2018
Dispatch Supervisor/Customer Service
Tyson Foods
06.1996 - 06.2006
Bachelor of Science - Bachelor of Science
South Dakota State University