Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Hi, I’m
Everod Underhill
NEW YORK,NY
Summary
Overview
16
years of professional experience
Work History
ALTICE USA
Account Executive Supervisor
08.2019 - Current
Job overview
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
AT&T MOBILITY INC.
Store Manager
09.2014 - 09.2019
Job overview
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Atria of Greater New York.
General Manager
09.2007 - 06.2014
Job overview
- Hire, Orient, schedule, train, coach & counsel waitstaff & housekeeping staff
- Establish and manage labor & supplies budget
- Provide high level of customer service & create a restaurant style dining atmosphere
- Solved issues before they became a problem or complaints.
Education
BERKELEY COLLEGENew York, NY
BACHELOR’S IN BUSINESS ADMINISTRATION from Business Administration And Management
06.2017
University Overview
Skills
- Customer Trend Analysis
- Sales Targeting
- Competitor Analysis
- Customer Service
- Fluent in All MS Office Suits
Accomplishments
Accomplishments
Junior Achievement of NYC
Timeline
Account Executive Supervisor
ALTICE USA
08.2019 - Current
Store Manager
AT&T MOBILITY INC.
09.2014 - 09.2019
General Manager
Atria of Greater New York.
09.2007 - 06.2014
BERKELEY COLLEGE
BACHELOR’S IN BUSINESS ADMINISTRATION from Business Administration And Management
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