Ever Salgado
Chicago,IL
Summary
Bilingual customer service representative with a proven track record of delivering exceptional customer experiences. Highly skilled in multitasking and time management, consistently achieving high satisfaction ratings. Committed to fostering positive interactions and driving customer loyalty through dedicated service.
Overview
24
24
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Northlake, IL
10.2024 - Current
- Developed and maintained a positive working environment for all staff members.
- Coordinated with other departments to ensure smooth workflow processes.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Operations Manager
Here Here Market
Chicago, IL
07.2021 - Current
- Ensured that all customer and corporate orders were accurately fulfilled in a timely manner.
- Oversaw inventory of incoming and outgoing materials, based on physical counts.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors, and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Hired, trained, and motivated warehouse staff to meet tight schedules during the holiday seasons.
Convention Services Manager
Irma Robinson Convention Staffing Company
Chicago, IL
08.2022 - 08.2022
- Managed the day-to-day operations of convention services in accordance with hotel standards.
- Coordinated and monitored all convention services staff to ensure quality service.
- Ensured that all guests received prompt, efficient and courteous service.
- Evaluated performance of staff members on a regular basis.
- Prepared badges, lanyards, name tags, signs, banners and other printed materials for conventions.
Sales Associate
Ross Dress for Less
Chicago, IL
08.2018 - 10.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
- Organized unwanted merchandise and restocked on racks and shelves.
- Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
Cashier
Kohl's
Chicago, IL
10.2017 - 06.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
Caregiver
Private Care
Chicago, IL
11.2014 - 02.2016
- Assisted elderly client with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding near the end.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
Car Outlet
Chicago, IL
08.2006 - 01.2009
- Answered incoming calls and directed callers to appropriate departments and personnel.
- Coordinated and scheduled appointments for car sales.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Bilingual Interpreter
Online Interpreters
Skokie, IL
03.2001 - 01.2007
- Facilitated communication between English and Spanish-speaking parties.
- Interpreted medical terminology accurately for patient and doctor consultations.
- Provided interpretation services to community organizations such as hospitals, courts and social service agencies.
- Maintained a professional demeanor while providing interpreting services in difficult situations.
- Attended workshops and seminars related to translation techniques and language trends.
- Delivered real-time, accurate oral translations and interpretations for clients.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-1989
Skills
- Fluent in Spanish
- Attention to detail
- Professional and friendly
- Excellent communication
- Time management
- Customer service
Timeline
Area Supervisor
Ross Dress for Less
10.2024 - Current
Convention Services Manager
Irma Robinson Convention Staffing Company
08.2022 - 08.2022
Operations Manager
Here Here Market
07.2021 - Current
Sales Associate
Ross Dress for Less
08.2018 - 10.2021
Cashier
Kohl's
10.2017 - 06.2018
Caregiver
Private Care
11.2014 - 02.2016
Customer Service Representative
Car Outlet
08.2006 - 01.2009
Bilingual Interpreter
Online Interpreters
03.2001 - 01.2007
High School Diploma -
Kelvyn Park High School