EVETTE WHITAKER
Middletown,DE
Summary
Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 15 years of proven performance in fast-paced, high-stress environments.
Overview
23
23
years of professional experience
Work History
Senior Office Assistant
Christiana Care Health System
Newark, DE
08.2018 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Responded promptly to customer questions via email, reducing phone inquiries 60%.
Unit Clerk
Christiana Care Health System
NEWARK, DE
12.2006 - 08.2018
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Supported clerical needs of more than 50 customer calls per day, including taking messages, scanning documents and routing business correspondence.
Administrative Assistant
Crozer-Keystone Health System
UPLAND, PA
06.1999 - 12.2006
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instruction
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Monitored nurse manager's work calendar and scheduled appointments, meetings and travel.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Monitored daily and weekly schedules and monthly calendar obligations for 10 employees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
Education
Medical Office Assistance
Delaware County Community College
Media, PABachelor of Science - Health Sciences/Health Administration
Wilmington University
New Castle, DE12.2022
Associate of Science - Health Sciences
Salem Community College
Penns Grove, NJ05.2022
Skills
- Calendar Management
- Office Management
- Data entry
- Scheduling
- MS Office
- Insurance billing
- Credit card processing
- Soarian, Outlook, Cerner, Firstnet, HDX system
- Customer service excellence
Additional Information
References upon request
Timeline
Senior Office Assistant
Christiana Care Health System
08.2018 - Current
Unit Clerk
Christiana Care Health System
12.2006 - 08.2018
Administrative Assistant
Crozer-Keystone Health System
06.1999 - 12.2006
Medical Office Assistance
Delaware County Community College
Bachelor of Science - Health Sciences/Health Administration
Wilmington University
Associate of Science - Health Sciences
Salem Community College
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