Evonny Birmingham
Tyler,TX
Summary
Dynamic optician with proven expertise at Walmart Vision Center, excelling in customer service and patient care. Recognized for enhancing patient satisfaction through effective communication and relationship building. Successfully transitioned to digital record-keeping, improving efficiency and organization. Committed to delivering exceptional care and fostering a positive community reputation.
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
9
9
years of professional experience
Work History
Optician
Walmart Vision Center
Tyler, TX
02.2017 - Current
- Facilitated customer frame selection and fitting procedures to enhance overall satisfaction.
- Administered vision center management software to efficiently process and track eyewear orders.
- Instructed clients on effective lens care and maintenance practices.
- Conducted vision screenings to assess and address individual customer needs.
- Maintained inventory levels of optical products and equipment.
- Collaborated with team members to ensure efficient workflow in service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Provided exceptional customer service, enhancing overall patient satisfaction ratings.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Processed eyewear orders using Vision Center management software.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX2010
Skills
Customer service
Optical measurements
Insurance verification
Computer skills
Transaction processing
Attention to detail
Patient history documentation
Data verification
Administrative functions
Student optician training supervision
Excellent communication
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Adaptability and flexibility
Verbal and written communication
Relationship building
Follow-up care
Languages
Spanish
Native or Bilingual
Timeline
Optician
Walmart Vision Center
02.2017 - Current
High School Diploma -
Chapel Hill High School