Evv'a McKenzie
Richardson,TX
Summary
Customer Solutions Specialist with over 10 years of experience delivering exceptional service. Proven track record in resolving customer inquiries and complaints, resulting in high satisfaction levels. Strong communicator adept at educating clients on complex regulations and ensuring a seamless service experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
National Notary Association
Chatsworth, California
07.2026 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved client complaints and escalated complex issues to management.
- Assisted clients with inquiries regarding notary services and requirements.
- Educated clients about state-specific notary laws and regulations.
Driver
Uber
Richardson, TX
02.2025 - Current
- Navigated city routes efficiently for timely passenger pickups.
- Ensured vehicle cleanliness and maintenance for optimal performance.
- Communicated effectively with riders to enhance their experience.
Order Fulfillment Specialist
Edmentum, INC
07.2020 - 02.2025
- Respond promptly to customer inquiries regarding orders via phone or email and chat
- Researched and resolved incoming shipping errors and customer concerns, ensuring timely resolution and customer satisfaction
- Process customer product returns
- Interact with internal and external customers in a professional manner
- Receive customer calls and take credit card payments
- Quickly identify possible key issues and make recommendations to mitigate any risks
- Provide upward communication regarding new developments, rising issues and relevant shipping matters
- Report any back order or inventory needs to Procurement
- Collaborated with order processing and provisioning team management to establish and implement best practices for order fulfillment
- Demonstrate excellence through support of the company and department’s vision and strategic targets to support a motivated and positive work culture
- Contacted customers regarding overdue payments to arrange outstanding balance, improving cash flow and customer relations
Customer Support Specialist
Edmentum, INC
10.2019 - 07.2020
- Delivered product support to customers via phone, email, and chat, enhancing customer satisfaction
- Resolved issues and completed requests using internal resources promptly, contributing to overall support effectiveness
- Managed cases/tickets according to established departmental practices, ensuring efficient resolution
- Meet or exceed all metrics and performance measurements
Customer Service Representative
Kemper
Dallas, TX
06.2018 - 03.2019
- Responded to customer service, claims, and Direct Bill emails to address client needs promptly
- Assisted agents and policyholders with inquiries, notified of cancellations and non-renewable policies via email
- Process endorsements, cancellations and rewrites
- Assists with reinstatements for eligible policies
Customer Service Representative
Willis Towers Watson
Richardson, TX
09.2017 - 01.2018
- Assisted customers with inquiries about insurance plan options
- Educated clients on employer-provided insurance coverage options
- Verified financial amounts available through employer insurance plans
- Filed disputes with employers regarding discrepancies in financial amounts sent
Customer Care Advocate
Cigna
02.2017 - 09.2017
- Handled telephone and email inquiries adhering to customer service protocols, ensuring clarity and timeliness in communications.
- Provided comprehensive information on claims to ensure clarity and support for clients.
- Verified eligibility for benefits under company policy for Short Term Disability, ensuring clients received appropriate support.
- Researched inquiries and interpreted policy provisions to provide effective responses aligned with departmental procedures, HIPAA regulations, and corporate policies.
Education
High School Diploma -
W. T. White High School
Dallas, TX05-1995
Skills
- Order processing
- Payment processing
- Customer relationship management (CRM)
- Call handling
- Problem resolution
- Conflict resolution
- Customer Interaction
- Team collaboration
Timeline
Customer Service Representative
National Notary Association
07.2026 - Current
Driver
Uber
02.2025 - Current
Order Fulfillment Specialist
Edmentum, INC
07.2020 - 02.2025
Customer Support Specialist
Edmentum, INC
10.2019 - 07.2020
Customer Service Representative
Kemper
06.2018 - 03.2019
Customer Service Representative
Willis Towers Watson
09.2017 - 01.2018
Customer Care Advocate
Cigna
02.2017 - 09.2017
High School Diploma -
W. T. White High School