EXCELLENCE NATHAN
Powder Springs,GA
Summary
Dynamic Sales Associate with proven expertise at Waffle House, excelling in customer service and relationship building. Recognized for enhancing guest satisfaction through effective problem-solving and cash handling accuracy. Adept at fostering teamwork and maintaining a welcoming atmosphere, contributing to increased brand loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Waffle House
, 3635 Austell Rd SW, Marietta, GA 30008
05.2025 - Current
- Assisted customers in selecting menu items, enhancing overall dining experience and satisfaction.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Maintained cleanliness of dining area, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely preparation of orders and efficient service.
- Trained new employees on company policies and customer service standards, fostering team efficiency.
- Resolved customer complaints promptly, ensuring a positive resolution and maintaining loyalty.
- Participated in promotional activities, engaging customers and increasing brand awareness.
- Provided detailed product knowledge to customers, enhancing their understanding of menu offerings.
- Executed daily cash reconciliation, maintaining accuracy in financial reporting.
- Engaged with customers to gather feedback, contributing to service improvements and product offerings.
- Supported team members during peak hours, ensuring smooth operations and excellent service.
- Implemented best practices for health and safety standards, promoting a safe dining environment.
- Facilitated customer engagement through friendly conversation and attentive service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Flock of Christ Comprehensive School
Nigeria 06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- POS system operation
- Meeting deadlines
- Cleaning techniques
- Guest relations
- Adapt to diverse groups
- Payment processing
- Strategic planning
- Policy and procedure adherence
- Customer engagement
Timeline
Sales Associate
Waffle House
05.2025 - Current
High School Diploma -
Flock of Christ Comprehensive School