Eyma Jones
Kalamazoo
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Red Lobster Restaurant. Excelled in enhancing guest relations through exceptional customer service and effective communication skills. Proven track record in employee training and crisis intervention, significantly improving service quality and operational efficiency. Finds importance in building relationships.
Overview
5
5
years of professional experience
Work History
Server
Red Lobster Restaurant
Portage
03.2024 - Current
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
Crew Member
Two Fellas Grill
Kalamazoo
10.2022 - 03.2024
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Enhanced ordering experience by fostering a friendly atmosphere.
- Checked expiration dates on all products before serving them to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Server
Flos Collection
Greenville
03.2020 - 07.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Counseling Psychology
Western Michigan University
Kalamazoo, MI12-2027
High School Diploma -
Berrien Springs High School
Berrien Springs, MI05-2021
Skills
- Customer service
- Communication skills
- Crisis intervention
- Behavioral assessment
- Employee training
- Conflict resolution
- Data analysis
- Suggestive selling
- Guest relations management
- POS operation
- Hospitality service expertise
- Strong work ethic
- Cleanliness standards
- Active listening
- Team collaboration
- Mental health awareness
- Data-driven decision making
- Client rapport building
- Self-reflection
- Mental health wellness
- Hardworking
- Organization
- Data interpretation
- Professionalism
Affiliations
- I enjoy exercise
- Dancing
- Writing
Accomplishments
- Honors student throughout high school
- Proudly reclaimed the W and increased my GPA at my university
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
Red Lobster Restaurant
03.2024 - Current
Crew Member
Two Fellas Grill
10.2022 - 03.2024
Server
Flos Collection
03.2020 - 07.2022
Bachelor of Science - Counseling Psychology
Western Michigan University
High School Diploma -
Berrien Springs High School
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