EYMANI TERRELL
Clinton,MD
Summary
Detail-oriented and results-driven professional with 5+ years of experience in guest services, healthcare support, administrative operations, and event coordination. Proven ability to manage high-volume, high-security, fast-paced operations while delivering high-quality results with professionalism and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kaiser Permanente
Clinton, MD
10.2025 - Current
- Delivered high-volume customer and patient support, assisting with inquiries, appointment scheduling, and service coordination
- Resolved concerns efficiently while maintaining professionalism and empathy in sensitive situations
- Navigated internal systems to accurately access and update confidential patient information
- Collaborated cross-functionally with team members and departments to ensure seamless service delivery
- Maintained strict compliance with privacy regulations and organizational procedures
- Managed challenging customer interactions with professionalism, effectively de-escalating conflicts
Customer Service Representative
John F. Kennedy Center for the Performing Arts
Washington, DC
08.2022 - Current
- Delivered exceptional guest service in a fast-paced, high-traffic performing arts environment
- Assisted large volumes of patrons with seating, directions, and event-related inquiries
- Maintained safety and organization by monitoring entrances, exits, and crowd flow
- Collaborated with team members to support efficient event operations
- Represented the organization with professionalism and a strong customer-focused approach
- Provided accessibility support, including assisting with wheelchair mobility and escorting low-vision patrons
- Ensured playbills and programs were consistently stocked and readily available
- Adapted effectively to varying management styles across multiple venues and productions
Event Staff Member
Corbin Concepts Events
Clinton, MD
10.2016 - Current
- Coordinated event setup and breakdown, ensuring accurate execution of décor and layout specifications
- Partnered with leadership to successfully execute client vision and event requirements
- Managed event flow and supported crowd coordination to maintain a safe environment
- Handled multiple responsibilities simultaneously to ensure smooth and timely event operations
- Enhanced guest experiences through strong attention to detail and presentation quality
- Maintained composure and provided support during unexpected or high-pressure situations
Animal Caretaker
Feline Felons Cat Cafe
Waldorf, MD
09.2024 - 11.2026
- Provided daily care and monitoring for cats in a café environment
- Maintained cleanliness and sanitation of animal habitats and guest areas
- Assisted customers with cat selection for adoption or interaction, enhancing overall experience
- Reorganized store layout to improve operational efficiency and customer flow
- Collaborated with team members to assign daily roles and ensure clear accountability
- Processed customer transactions accurately and efficiently
Child Care Center Teacher
University for Tots
Suitland, MD
03.2023 - 06.2024
- Supervised children while maintaining structured routines and a safe, nurturing environment
- Prepared meals and supported hygiene and developmental activities
- Maintained cleanliness and organization of classroom spaces
- Demonstrated strong multitasking, organization, and classroom management skills
Office Assistant
American Center of Law and Justice
Annandale, VA
06.2018 - 07.2022
- Managed office supply inventory to support efficient daily operations
- Performed administrative tasks, including filing, data entry, and document management
- Maintained organized physical and digital records for accuracy and accessibility
- Supported daily operations while ensuring confidentiality and attention to detail
- Collaborated with management to meet deadlines and organizational goals
Education
Cyber Security
Prince George’s Community College
Upper Marlboro, MDGED - undefined
Lanham, MD12.2021
Skills
- Customer Support
- Data Entry
- Problem Solving
- Attention to Detail
- Time Management
- Conflict Resolution
- Verbal Communication
- Customer Interaction
- Cultural Awareness
- Critical Thinking
- Computer Proficiency
- Technical Troubleshooting
- Call Center Operations
Certification
ServSafe
Timeline
Customer Service Representative
Kaiser Permanente
10.2025 - Current
Animal Caretaker
Feline Felons Cat Cafe
09.2024 - 11.2026
Child Care Center Teacher
University for Tots
03.2023 - 06.2024
Customer Service Representative
John F. Kennedy Center for the Performing Arts
08.2022 - Current
Office Assistant
American Center of Law and Justice
06.2018 - 07.2022
Event Staff Member
Corbin Concepts Events
10.2016 - Current
Cyber Security
Prince George’s Community College