Eyob Demessie
Springfield,VA
Summary
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Advocate
Carvana
Sterling, VA
12.2024 - Current
- Assisted customers with inquiries regarding vehicle purchases and financing options.
- Bought and delivered cars to customers multiple times.
- Guided customers through the online car buying process using digital tools.
- Towed and transported cars from our lot to customers.
- Resolved customer issues promptly, ensuring satisfaction and clarity.
- Collaborated with team members to streamline customer service workflows.
- Recorded detailed notes in customer accounts for future reference and follow-up.
G2 Secure Staff Member
G2 Secure Staff
Arlington, VA
05.2019 - 06.2020
- Monitored security protocols to ensure compliance with safety regulations.
- Conducted regular inspections of facilities to maintain a safe environment.
- Assisted passengers with boarding processes and luggage handling.
- Collaborated with team members to address security concerns promptly.
- Provided support during emergency situations and coordinated evacuations.
- Trained new staff on safety procedures and operational guidelines.
Education
GED
Addis AbabaSome College (No Degree) - Mechanical Engineering
University of Gondar
Skills
- Customer service
- Digital tools
- Issue resolution
- Workflow optimization
- Vehicle delivery
- Customer relationship management
- Team collaboration
- Policies and procedures adherence
- Professionalism
Languages
English
Full Professional
Amharic
Native/ Bilingual
Timeline
Customer Advocate
Carvana
12.2024 - Current
G2 Secure Staff Member
G2 Secure Staff
05.2019 - 06.2020
GED
Some College (No Degree) - Mechanical Engineering
University of Gondar