Eyob Demessie
Springfield,VA
Summary
Proven leader in sales and staff management, excelling at Dunkin' Donuts as a Sales Associate Supervisor. Enhanced customer satisfaction and minimized loss through strategic oversight and effective team delegation. Skilled in sales strategy development and brand awareness, significantly reducing inventory shrinkage. Demonstrates exceptional territory sales management and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Sales Associate Supervisor
Dunkin' Donuts
05.2018 - 08.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Hill Side School
Skills
- Sales strategy development
- Brand Awareness
- Sales operation
- Territory sales management
- Sales Tracking
- Staff Management
- Order Management
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Interests
- Building a team player environment
- Running an efficient and ambitious group of people
- Time management
Timeline
Sales Associate Supervisor
Dunkin' Donuts
05.2018 - 08.2022
Hill Side School
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