Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eyram Ganu

Brooklyn,NY

Summary

Organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, medical records, patient account management and business correspondence.

Overview

9
9
years of professional experience

Work History

Patient Account Executive/Medical Records Specialist

The Center For Human Reproduction
03.2022 - Current
  • Prepared patients medical records, responsible for delivering transfer of care medical records to respective medical offices for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Patient Care Associate

Manhattan Face And Eye
09.2022 - 08.2023
  • Worked with patients to schedule tests and procedures.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Submitted claims and prior authorizations to insurance for patient treatment coverage.
  • Confirmed appointments, communicated with clients, and updated client records.

Medical Scheduler

Radnet Inc.
07.2019 - 06.2021
  • Located and imported medical records for patient appointments and incomplete charts
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Proficiently answered over 100 phone calls per shift from several medical facilities regarding scheduling appointments and handling patient sensitive inquiries
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience

Flagship Sales Specialist

VF OUTDOORS, THE NORTH FACE
10.2017 - 06.2019
  • Educated and trained over 20 employees
  • Monitored social media and online sources for industry trends
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys

Store Supervisor

TOYS R US INC
06.2016 - 09.2017
  • Worked in accordance with other supervisors and managers to orchestrate all staffing functions such as assigning duties and sections to team members
  • Sold accessories, attached services, sold protection plans by developing client relationships
  • Evaluated over 400 supplies and product inventory daily to check for quality and quantity issues

Education

Bachelors' Degree - Biology

CUNY Brooklyn College
Brooklyn, NY
06-2027

Skills

  • Front Office
  • Account management
  • Communications
  • Visualization and Planning
  • Medical Records Filing
  • Medical Terminology
  • Acute Care
  • Business operations
  • Budgets
  • Relationship building and management

Timeline

Patient Care Associate

Manhattan Face And Eye
09.2022 - 08.2023

Patient Account Executive/Medical Records Specialist

The Center For Human Reproduction
03.2022 - Current

Medical Scheduler

Radnet Inc.
07.2019 - 06.2021

Flagship Sales Specialist

VF OUTDOORS, THE NORTH FACE
10.2017 - 06.2019

Store Supervisor

TOYS R US INC
06.2016 - 09.2017

Bachelors' Degree - Biology

CUNY Brooklyn College

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