Ezekiel West-Johnson
Linthicum Heights,MD
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Rams Head Tavern
10.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Consistently produced high checks through the upselling of food and other menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Guided customers to the best dish for them through perfect navigation and knowledge of an extensive menu.
Shift Manager
Get Air Trampoline Park
11.2018 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised and handled emergencies with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- 6 years worth of high proficiency and accuracy with cash management, including point of sale work and deposit slip management.
Education
Associate of Arts - Arts
Anne Arundel Community College
Arnold, MD04.2024
Skills
- Order Taking
- Exceptional communication and customer service
- POS System Operation and System Software navigation
- Cleaning and sanitizing
- Memory retention
- Relationship Management and Leadership
- Quick problem-solving skills
Timeline
Restaurant Server
Rams Head Tavern
10.2023 - Current
Shift Manager
Get Air Trampoline Park
11.2018 - 05.2024
Associate of Arts - Arts
Anne Arundel Community College
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