Ezinne Okoh
Elk Grove,CA
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
4
4
years of professional experience
Work History
Intake Coordinator/ Scheduler
ProHealth Homecare Inc.
12.2023 - 03.2024
- Coordinated patient intake processes, ensuring accurate documentation and timely scheduling.
- Communicated effectively with patients and healthcare providers to gather necessary information.
- Developed and maintained positive relationships with clients to enhance service.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained caregivers, established and monitored goals
Pharmacy Technician
CVS Pharmacy
10.2021 - 11.2023
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels, ensuring proper stock of medications and supplies.
- Provided customer service by answering inquiries and resolving issues promptly.
- Maintained cleanliness and organization within pharmacy area to comply with safety standards.
- Processed insurance claims and verified patient eligibility for medication coverage.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented workflow improvements to enhance prescription processing speed and accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Care Partner
Carlton Senior Living
08.2021 - 03.2022
- Assisted residents with daily living activities, promoting independence and dignity.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained accurate records of resident care and activities for effective communication.
- Collaborated with healthcare professionals to implement personalized care plans.
- Observed changes in residents' conditions, reporting concerns promptly to nursing staff.
- Adhered to safety regulations and infection control standards, ensuring a safe environment.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Restaurant Hostess
Olive Garden
02.2020 - 07.2020
- Greeted and seated guests efficiently, ensuring a welcoming dining experience.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with kitchen and wait staff to balance service demands during peak hours.
- Maintained accurate waitlists and communicated updates to guests regularly for transparency.
- Implemented process improvements in seating arrangements to reduce wait times effectively.
- Handled guest inquiries and concerns, providing timely resolutions to enhance satisfaction.
Education
Associate of Science - Nursing
Capscare Academy of Health Sciences
Lake Worth, FL12-2024
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ01-2018
Skills
- Insurance verification
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Multitasking and organization
- Phone and email etiquette
- Data entry
- Relationship building
- Administration and operations
- Scheduling and calendar management
- Staff training
- New hire orientation
Timeline
Intake Coordinator/ Scheduler
ProHealth Homecare Inc.
12.2023 - 03.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 11.2023
Care Partner
Carlton Senior Living
08.2021 - 03.2022
Restaurant Hostess
Olive Garden
02.2020 - 07.2020
Associate of Science - Nursing
Capscare Academy of Health Sciences
Bachelor of Science - Biomedical Sciences
Northern Arizona University