Ezorah Mach
New York,NY
Summary
Certified Phlebotomy Technician (CPT) looking for the right opportunity to apply my compassion for people and strong work ethic. I look forward to improving patient outcomes and putting their minds at ease during venipuncture.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Drybar Holdings
New York, NY
08.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server/Bartender
Joseph Leonard
New York, NY
02.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Account Manager
Benevolus
Bala Cynwyd, PA
07.2017 - 02.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Education
Phlebotomy
TIA School of Health
New York, NYBachelor of Arts - Musical Theater And Voice
American Musical And Dramatic Academy - New York
New York, NY05.2013
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ06.2009
Skills
- Call Answering and Routing
- Data Entry and Database Software
- Fraud Prevention
- Visitor and Customer Relations
Timeline
Front Desk Receptionist
Drybar Holdings
08.2022 - Current
Server/Bartender
Joseph Leonard
02.2020 - 01.2021
Account Manager
Benevolus
07.2017 - 02.2021
Phlebotomy
TIA School of Health
Bachelor of Arts - Musical Theater And Voice
American Musical And Dramatic Academy - New York
High School Diploma -
Cherry Hill High School East
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