Ezra Gee
Odyssey
Denver,CO
11
years of professional experience
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
1 Year- Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
- Trained and mentored new servers on menu knowledge and operational procedures, promoting team cohesion.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control of dishes served.
- Resolved customer complaints promptly, maintaining a positive atmosphere and fostering loyalty among patrons.
- Developed and maintained strong relationships with regular guests, encouraging repeat visits through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Food Runner
9 Months- Delivered food orders promptly to ensure guest satisfaction and timely service.
- Assisted servers by providing support during peak hours, improving team performance and service speed.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing workflow efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Busser/Food Runner/Barback
10 Months- Prepared restaurant environment for guest arrival by cleaning and setting up dining areas
- Clear and reset tables
- Cleared used dishes and reset tables for incoming guests
- Washed and sanitized bar dishes to maintain cleanliness standards
- Pour wine and assist with cocktails
- Ensure restaurant is set for cleaning in the morning
Cashier/Customer Service
3 Months- Receive payment by cash, debit, credit card
- Handled large sums of cash
- Handled credit card transactions
- Maintain clean store appearance Provide customer service in a fast paced environment
- Maintained clean store appearance while delivering customer service in a fast-paced environment
- Ensured secure handling of substantial cash amounts
- Handled opening and closing shift paperwork, inventory control, shift management, monitoring of store activity, as well as stocking and cashiering duties
- Ordering, cash handling, customer service, merchandising, training new employees, keeping store up to date
- Made sure the merchandise is front faced
- Made sure the merchandise is front faced
- Managed opening and closing shift paperwork, inventory control, and shift management.
- Cleaned inside and outside of store and parking lot
- Processed credit card payments efficiently
- Supervised and directed all merchandise and shipment processing
- Managed 2nd shift at downtown area
- Handle Arranging of stocks
- Manage 2nd shift at downtown area
- Complied with the regulations: No sale of restricted items to non- authorized customers
- Arranged merchandise stocks for easy access
Cashier/Customer Service
3 Months- Operated cash register, ensuring accurate transactions and customer satisfaction
- Stocked aisles and tobacco products to maintain organized and accessible inventory
- Ensured store cleanliness for customer satisfaction
- Unloaded merchandise to support timely restocking and enhance store readiness
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Assisted customers with product inquiries, enhancing service experience and satisfaction.
Retail Sales Associate
5 Months- Supervised and directed all merchandise and shipment processing
- Managed inventory control and restock shelves with merchandise
- Receive payment by cash, debit, credit card
- Maintain clean store appearance Provide customer service in a fast paced environment
- Maintain clean store appearance. Provide customer service in a fast paced environment
- Managed large cash transactions accurately
- Stocked and replenished merchandise according to store merchandising layouts
- Made sure the merchandise are front faced
- Maintained the store in a clean and safe way that promoted the desire of clients to return to the store
- Made sure the merchandise is front faced
- Ordering, cash handling, customer service, merchandising, training new employees, keeping store up to date
- Oversaw opening and closing shift paperwork, inventory control, and store activity monitoring while performing stocking and cashiering duties
- Assisted in display of merchandise
- Processed credit card payments efficiently
- Complied with the regulations: No sale of restricted items to non- authorized customers
- Supervised second shift operations in downtown location
- Handle Arranging of stocks
- Operated cash register and managed financial transactions
- Organized and arranged stock displays effectively
- Maintained accurate cash register operations, ensuring efficient transactions and adherence to company policies.
- Provided exceptional customer service by assisting customers with product inquiries and locating merchandise.
Delivery driver
2 Months- Delivered pizzas efficiently using personal vehicle, ensuring timely arrival
- Maintained proper driving etiquette to uphold safety standards and customer satisfaction
- Utilized caution and awareness of cargo to prevent damage and ensure quality delivery
- Prepared pizza boxes for delivery at the store
- Divided pizzas into standardized pieces for serving
- Clean and sanitize cooking and prep area
- Performed cleaning and sanitizing of store and storefront to ensure a safe environment
Customer Service Representative
4 Months- Managed phone, chat, and email inquiries regarding customer issues, resolving them efficiently and effectively
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and company policies.
- Managed high-volume calls, maintaining professionalism and efficiency during peak hours.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
Phone and Chat agent
2 Years 1 Month- Assist in upselling products to customer
- Chat sales
- Sales closing
- Facilitated product upselling to enhance customer experience
- Clarified product features and benefits to support informed purchasing decisions
- Guide customer to correct representative
- Facilitated online chat sales to assist customer inquiries
- Rapport building
- Facilitated sales closing processes to secure customer commitments
- Responded promptly to customer inquiries, ensuring high satisfaction and issue resolution.
- Managed multiple chat conversations simultaneously while maintaining accuracy and professionalism.
Sales Associate
7 Months- Supervised and directed all merchandise and shipment processing
- Managed inventory control and restock shelves with merchandise
- Receive payment by cash, debit, credit card
- Maintain clean store appearance Provide customer service in a fast paced environment
- Delivered uncompromising hospitality to the customers
- Managed large cash transactions with accuracy and security
- Handled large sums of cash
- Handled credit card transactions
- Ordering, cash handling, customer service, merchandising, training new employees, keeping store up to date
- Maintained clean and safe store environment, enhancing customer satisfaction and encouraging repeat visits
- Coordinated opening and closing shifts, overseeing paperwork, inventory control, and store activity while performing stocking and cashiering duties
- Made sure the merchandise are front faced
- Processed credit card payments efficiently at point of sale
- Cleaned inside and outside of store and parking lot
- Supervised second shift operations in downtown location to ensure smooth workflow
- Manage 2nd shift at downtown area
- Complied with the regulations: No sale of restricted items to non- authorized customers
- Operated cash register while managing net sales with attention to detail
- Organized merchandise stock on shelves according to store layout
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
Direct Care Professional
1 Year 1 Month- Supported clients in daily routines to promote independence and well-being
- Documented daily activities to ensure continuity of care and effective communication
- Maintained clean and sanitized living unit to ensure a safe and healthy environment for clients
- Worked overnight shift to ensure client safety and comfort.
- Implemented individualized treatment plans, ensuring adherence to therapeutic goals and fostering positive outcomes.
- Provided direct support to individuals with developmental disabilities, enhancing daily living skills and promoting independence.
Sale Associate/Cashier
1 Year 7 Months- Receive payment by cash, debit, credit card
- Handling cash register
- Served customers on a daily basis
- Delivered uncompromising hospitality to the customers
- Managed cash transactions efficiently
- Managed inventory control and restock shelves with merchandise
- Stocked and replenished merchandise according to store merchandising layouts
- Supervised and directed all merchandise and shipment processing
- Making sure the merchandise is front faced
- Ensured store cleanliness and safety, enhancing client return rates
- Handled opening and closing shift paperwork, managed inventory control, and monitored store activity.
- Making sure the merchandise are front faced
- Processed cash and credit card payments
- Ordering, cash handling, customer service, merchandising, training new employees, keeping store up to date
- Assisted in display of merchandise
- Complied with the regulations: No sale of restricted items to non- authorized customers
- Managed 2nd shift at downtown area
- Arranged merchandise on shelves strategically
94-D
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proven successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High school diploma or GED - Music Education
High School in Music Performance
Skills
Customer service
Order Taking
Table Maintenance
Upselling
Team Training
Sanitation Practices
Retail sales
Store management
Merchandising operations
Live Chat
Driving
Food Delivery
Administrative tasks
Data management
Microsoft Office
Table Maintenance
Exceptional customer service
Strong work ethic
Cash handling
Safe food handling
Timeline
Server
Odyssey
02.2025 - 02.2026Read More
Food Runner
Odyssey
05.2024 - 02.2025Read More
Busser/Food Runner/Barback
The Odyssey
01.2023 - 11.2023Read More
Cashier/Customer Service
711 Franchise
10.2022 - 01.2023Read More
Cashier/Customer Service
Little Star Mart
07.2022 - 10.2022Read More
Retail Sales Associate
711 Franchise
12.2021 - 05.2022Read More
Delivery driver
Papa John's
08.2021 - 10.2021Read More
Customer Service Representative
RADIAL/ADECCO
08.2020 - 12.2020Read More
Phone and Chat agent
TTEC
06.2018 - 07.2020Read More
Sales Associate
7-Eleven, Inc
11.2017 - 06.2018Read More
Direct Care Professional
Devereux Florida
10.2016 - 11.2017Read More
Sale Associate/Cashier
7-Eleven
03.2015 - 10.2016Read More
94-D
US Army
10.2014 - 02.2015Read More
Palm Bay Highschool
High school diploma or GED from Music Education
Read More
Personal Information
Work Permit: Authorized to work in the US for any employer