Summary
Overview
Work History
Skills
Timeline
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Ezra Montejo

Phoenix,US

Summary

Recognized on a regular basis by guest and coworkers for outstanding performance and contributions to the team/bar. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Consistently in the top tip percentages on my current team. Motivated by wanting to help people and being genuine while doing so.

Overview

7
7
years of professional experience

Work History

Bartender

North Italia
Scottsdale, Arizona
03.2023 - Current
  • Top 5 in tip percentage every quarter. Which, in turn, has built a regular base that comes back consistently.
  • Effectively multitasked within a fast-paced environment while still building a genuine rapport with people.
  • Opportunities to be creative and curate cocktails for guest satisfaction.
  • On the NMRO team that trains servers and bartenders at new stores to succeed with the right knowledge.

Bartender Trainer

Grimaldi's Pizzeria
Scottsdale, AZ
08.2020 - Current
  • Ambassador for Grimaldis
  • All things bar training and making sure there is a standard being set at new locations
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
  • Was in charge of the day-to-day activities and fostering an inspiring environment to maximize employee satisfaction
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business

Server

Hash Kitchen Gainey Ranch
Scottsdale, AZ
12.2019 - 02.2020
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings

Head Waiter Supervisor

RoadHouse Cinemas
Scottsdale, AZ
09.2017 - 01.2019
  • Oversaw and improved the work of a 25 person team that produced over 500-1500 plates per day
  • I'm in charge of organizing training sessions for the equipment
  • Am committed to providing an exceptional guest experience
  • Am in charge of overseeing all aspects of the restaurant's operations

Skills

  • Team building
  • Supervision
  • Relationship development
  • Mixology
  • Engaging personality
  • Hospitality and accommodation
  • Courteous

Timeline

Bartender

North Italia
03.2023 - Current

Bartender Trainer

Grimaldi's Pizzeria
08.2020 - Current

Server

Hash Kitchen Gainey Ranch
12.2019 - 02.2020

Head Waiter Supervisor

RoadHouse Cinemas
09.2017 - 01.2019

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Ezra Montejo