Ezra Rabun
Summary
When working with UPS, I had to very strategically load and unload heavy packages to and from trucks. I worked very fast paced with focus and accuracy since there was a high volume of deliveries during the holidays. I had to practice precise safety measures when crossing roads, etc... My job required well thought out planning between myself and the driver in order to be efficient and timely throughout long days, from morning until night.
Overview
1
1
year of professional experience
Work History
Driver Helper
UPS
11.2022 - 01.2023
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service Associate
Ollie's Bargain Outlet
04.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Home Schooled
135 Bethel Church Rd05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Pricing and shelf labeling
- Heavy Lifting
- Efficient organization
- Stock organization
- Pallet Jack Operation
- Shelf Stocking
- Heavy equipment operations
- Farm Equipment Maintenance
- General Maintenance
- Demolition Work
- Concrete finishing
- Hand-tool proficiency
- Concrete mixing
- Construction
- Painting and finishing
- Truck loading
- Physical Strength and Stamina
- Cash Handling
- Retail Merchandising
Timeline
Customer Service Associate
Ollie's Bargain Outlet
04.2023 - 03.2024
Driver Helper
UPS
11.2022 - 01.2023
High School Diploma -
Home Schooled