ANTHONY HORTON
PORT HURON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
11.2022 - Current
- Streamlined application processes for increased customer satisfaction and timely loan disbursements
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally
- Reduce turnaround time for loan approvals by efficiently managing workload and prioritizing task
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans
Manager
Cash Store
07.2014 - 03.2022
- Greeted clients upon arrival, offered assistance and answered questions to build rapport and retention
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Managed inventory control, cash control and store opening and closing procedures
- Supported productivity increase and business growth through new hire training and mentoring.
Assistant Manager
Cash Store
06.2011 - 07.2014
- Answered product and service questions, suggesting other offerings to attract potential customers
- Delivered exceptional customer service on collection calls while maintaining calm and professional
- Originated, reviewed, processed, closed and administered customer loan proposals
- Managed and maintained file system containing loan documents, store reports and supporting documentations.
Education
Business Management -
St. Clair County Community College
PORT HURON, MISkills
- STAFF MANAGEMENT
- CUSTOMER RELATIONS
- RETAIL METRICS & GOALS
- COMPLAINT HANDLING
- EMPLOYEE TRAINING
- CASH HANDLING
- POLICIES & PROCEDURES
Timeline
Personal Loan Specialist
OneMain Financial
11.2022 - Current
Manager
Cash Store
07.2014 - 03.2022
Assistant Manager
Cash Store
06.2011 - 07.2014
Business Management -
St. Clair County Community College