Sheree Smart
Atlanta,GA
Summary
Dedicated customer service professional with 10 years of experience seeking a Customer Service Rep role. Proven track record in front desk operations and call center supervision, excelling in problem-solving and conflict resolution. Recognized for excellent customer service and strong communication skills, with expertise in Salesforce and time management.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Element Atlanta Midtown
Atlanta, GA
12.2022 - Current
- Manage all front desk operations, including handling customer communications, check-ins, and authorization processes
- Train and mentor new hires to ensure seamless integration and adherence to customer service standards
- Utilize Salesforce for efficient task management and customer relationship handling, contributing to enhanced service delivery
Night Audit
Four Points by Sheraton
11.2021 - 12.2022
- Managed all front desk operations during night shifts, ensuring a seamless and welcoming experience for guests
- Utilized strong problem-solving and mathematical skills to accurately perform nightly audits and financial reconciliations
Hostess
Del Frisco Grille
03.2021 - 12.2021
- Greeted and seated guests efficiently, ensuring smooth flow from entrance to dining area
- Managed guest experiences with high-stress tolerance, consistently maintaining a welcoming atmosphere
- Analyzed and resolved guest-related issues promptly, improving overall customer satisfaction
Literacy Teacher
State of Florida
04.2017 - 09.2020
- Prepared adult learners for the GED examination, enhancing their educational advancement
- Cultivated effective time management and interpersonal skills to support diverse student needs
- Demonstrated a commitment to continuous learning to improve educational methodologies
Call Center Supervisor
AT&T
09.2015 - 01.2017
- Managed escalated customer service calls, ensuring effective resolution and maintaining high standards of service
- Supervised team operations, maintained accurate records, and created Excel reports to support data-driven decision-making
Legal Office Assistant
Mayport Naval Air Station
06.2003 - 08.2004
- Managed clerical tasks including filing, spreadsheet maintenance, and document reproduction to support office efficiency and organization
Education
Diploma -
Andrew Jackson High School
06.1999
Skills
- Adaptability
- Communication
- Computer Literacy
- Conflict Resolution
- Critical Thinking
- Data Analysis
- Decision Making
- Interpersonal Communication
Timeline
Front Desk Agent
Element Atlanta Midtown
12.2022 - Current
Night Audit
Four Points by Sheraton
11.2021 - 12.2022
Hostess
Del Frisco Grille
03.2021 - 12.2021
Literacy Teacher
State of Florida
04.2017 - 09.2020
Call Center Supervisor
AT&T
09.2015 - 01.2017
Legal Office Assistant
Mayport Naval Air Station
06.2003 - 08.2004
Diploma -
Andrew Jackson High School