Tao Liu
Pinehill, TX
Summary
Experienced Medical Receptionist skilled in patient scheduling and administrative support. Proficient in streamlining operations and improving customer satisfaction. Committed to enhancing healthcare workflows through efficient management and multitasking.
Overview
1
1
Certification
Work History
Medical Receptionist
Harmony Health Center
Pinehill, TX
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- Managed over 100 patient appointments daily.
- Reduced wait times by 20% with efficient scheduling.
- Improved patient feedback scores to 95% satisfaction.
Front Office Coordinator
Greenfield Hospital
Austin, TX
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- Streamlined check-in process, boosting efficiency by 15%.
- Assisted in billing queries for 200+ patients monthly.
- Organized medical records, ensuring 100% data accuracy.
Patient Service Associate
Riverside Medical Group
Austin, TX
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- Handled 150+ calls daily, ensuring prompt assistance.
- Scheduled 50+ appointments weekly, maximizing clinic time.
- Coordinated with medical staff to update patient status.
Education
Master of Science - Healthcare Management
University of Illinois
May 2019
Bachelor of Science - Health Administration
Illinois State University
May 2017
Skills
- Patient Scheduling
- Medical Billing
- Customer Service
- Administrative Support
- Data Entry
- Electronic Health Records
- Office Management
- Communication
Certification
- Certified Medical Administrative Assistant - American Association of Medical Assistants
- Healthcare Customer Service Certification - Healthcare Financial Management Association
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
Italian
Beginner (A1)
Timeline
Medical Receptionist
Harmony Health Center
06/2023 - 06/2025
Front Office Coordinator
Greenfield Hospital
06/2021 - 05/2023
Patient Service Associate
Riverside Medical Group
06/2019 - 05/2021
Master of Science - Healthcare Management
University of Illinois
Bachelor of Science - Health Administration
Illinois State University