Summary
Overview
Work History
Education
Skills
Timeline
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Heather Killian

Janesville,WI

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

6
6
years of professional experience

Work History

Instacart Shopper

Instacart
Janesville, WI
02.2020 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Kept vehicle clean and neat to offer professional impression to every customer.

Clerical Clerk 2

Data Dimensions
Janesville, WI
07.2019 - 05.2020
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Prepped documents for the VA to be digitally scanned.
  • Provided accuracy when sorting and filing documents and forms.
  • Sorted certified mail for the regional offices during the pandemic.

Guest Service

Kwik Trip
Janesville, WI
10.2016 - 05.2019
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • I was a cashier and provided guest service to the guests at Kwik Trip.
  • I've worked all 3 shifts cooking and helped with bakery while stocking shelves and putting away truck.

Education

High School Diploma -

Stillwater Area High School
Stillwater, MN
06.1998

Skills

  • Customer Buying Habits
  • Providing Feedback
  • Online Order Processing
  • Loss Prevention Goals Monitoring
  • Attention to Detail
  • Customer Service
  • Verbal and Written Communication
  • Heavy Lifting
  • Personal Shopping
  • Credit and Debt Card Processing
  • Delivery Procedures
  • Guest Satisfaction

Timeline

Instacart Shopper

Instacart
02.2020 - Current

Clerical Clerk 2

Data Dimensions
07.2019 - 05.2020

Guest Service

Kwik Trip
10.2016 - 05.2019

High School Diploma -

Stillwater Area High School

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Heather Killian