Kevin Codd
Colton,CA
Summary
Highly organized and detail-oriented with more than 10 years experience providing excellent customer service and care. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist /Customer Service Associate
Smith&Noble
Corona, CA
07.2017 - 12.2022
- Received multiple awards (100% Club for accuracy) & (5 Star Reviews for customer for satisfactory.)
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Resolved multiple customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Guest Service Representative
La Quinta Inns & Suites
Los Angeles, CA
12.2016 - 06.2017
- Description
- Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
Administrative Assistant
Interface Rehab
Los Angeles, CA
12.2009 - 06.2017
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Interpreted and communicated new or revised policies to staff
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed
- Continually maintained and improved the company's reputation and positive image in the markets served
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Supervised and managed the daily activities of a clinical team consisting of Physical and Occupational
- Therapist
- Maintained a clean working environment
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed work flow to exceed quality service goals.
Education
ICDC College
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West Los Angeles College
2009
Skills
- CUSTOMER SERVICE (10 years), RECEPTIONIST (2 years), SALES (2 years), CLERICAL ( 3 year)
- Service-oriented Critical thinker
- Sales
- Customer Complaint Resolution
- Product Knowledge
- Vendor interaction
- Analytical and Critical Thinking
- Data Entry
- MS Office
- Teamwork and Collaboration
- Cash Handling
Timeline
Quality Assurance Specialist /Customer Service Associate
Smith&Noble
07.2017 - 12.2022
Guest Service Representative
La Quinta Inns & Suites
12.2016 - 06.2017
Administrative Assistant
Interface Rehab
12.2009 - 06.2017
ICDC College
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West Los Angeles College