Fabian Basilio Francisco
Lancaster
Summary
Dedicated professional with a strong background in restaurant operations, emphasizing effective staff development and shift management. Adept at ensuring food safety compliance and enhancing guest relations to drive customer loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Vince's Pasta & Pizza
07.2023 - Current
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Trained and mentored staff on best practices in customer service and food safety protocol
- Collaborated with management to enhance menu offerings based on customer feedback and trends.
- Monitored performance metrics, identifying areas for improvement in operational workflows.
Restaurant Manager
Marie Callender's Restaurant & Bakery
04.2021 - 07.2023
- Directed daily restaurant operations, ensuring compliance with health and safety regulations.
- Streamlined staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs for new hires, enhancing team performance and customer satisfaction.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
FOH Supervisor
Marie Callenders Restaurant
03.2015 - 04.2021
- Supervised front-of-house operations, ensuring exceptional customer service and compliance with health regulations.
- Trained and mentored staff on service standards, enhancing team performance and guest satisfaction.
- Managed daily scheduling and staffing to optimize workflow and minimize labor costs.
- Implemented inventory management processes, reducing waste and improving supply chain efficiency.
Education
High School Diploma -
Manfred Evans
Los Angeles, CASkills
- Food service management
- Food safety compliance
- Experienced in overseeing shift operations
- Task coordination
- Customer engagement
- Client interaction
- Cash management
- Effective problem resolution
Timeline
Assistant Manager
Vince's Pasta & Pizza
07.2023 - Current
Restaurant Manager
Marie Callender's Restaurant & Bakery
04.2021 - 07.2023
FOH Supervisor
Marie Callenders Restaurant
03.2015 - 04.2021
High School Diploma -
Manfred Evans