Fabian Cruz
Davenport
Overview
6
6
years of professional experience
Work History
Concierge
Westgate Resorts Orlando
7700 Westgate Blvd
07.2025 - Current
- Assisted guests with check-in and check-out procedures, ensuring smooth transitions and positive experiences.
- Provided information on local attractions, dining options, and resort amenities to enhance guest satisfaction.
- Coordinated transportation arrangements for guests, optimizing travel efficiency and convenience.
- Responded promptly to guest inquiries and requests, demonstrating strong customer service skills.
Landscaping Foreman Driver
Swift Brothers
Leesburg, FL
05.2023 - 08.2025
- Boosted client satisfaction by maintaining clear communication and addressing concerns promptly throughout the project duration.
- Trained and mentored crew members on proper techniques and safety protocols to enhance team performance.
- Supervised daily landscaping operations, ensuring project timelines and quality standards were consistently met.
- Coordinated equipment maintenance schedules, minimizing downtime and extending lifespan of machinery used on-site.
Cook 2
Orange Lake Resort
Kissimmee, FL
01.2024 - 07.2025
- Prepped ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Assisted in meal plating and presentation, enhancing visual appeal of dishes.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness of workstations and kitchen areas, promoting a safe environment.
Crew Trainer
McDonald's
Davenport, FL
08.2020 - 03.2024
- Trained new crew members on operational procedures and customer service standards.
- Conducted performance evaluations to identify training needs and areas for improvement.
- Implemented best practices to enhance team efficiency and service delivery.
- Developed training materials and resources to support onboarding processes.
Cook 1
Bento Asian Kitchen and Sushi
Kissimmee, FL
02.2022 - 01.2023
- Prepared diverse menu items using various cooking techniques and equipment.
- Maintained high standards of food safety and sanitation in kitchen operations.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Assisted in inventory management, tracking supplies, and ordering ingredients as needed.
Education
Associate of Arts - Property Management
Valencia College
Orlando, FL03-2027
High School Diploma -
Davenport High School
Davenport, FL05-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Spanish intermiedate
- Guest services
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Concierge
Westgate Resorts Orlando
07.2025 - Current
Cook 2
Orange Lake Resort
01.2024 - 07.2025
Landscaping Foreman Driver
Swift Brothers
05.2023 - 08.2025
Cook 1
Bento Asian Kitchen and Sushi
02.2022 - 01.2023
Crew Trainer
McDonald's
08.2020 - 03.2024
Associate of Arts - Property Management
Valencia College
High School Diploma -
Davenport High School